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Community resources
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- Questions
Jira Service Management
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Currently thinking about how to handle the automation when creating new issue's in JSM. We receive somewhere between 500 and 750 new issues per day, mostly via email and about 10-20% via rest API. ...
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How to set prefrence language for customer
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Hi, Where I can find the Jira Login page setting? I want to add a button on the login page to redirect SSO Thanks. Regards, Saqib
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While integrating JSM & Google's Big Query, I found out that Forms built using Proforma aren't writing data to the same data store as the old/native JSM Forms. So in the integration, the Issue...
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We receive automated alerting emails from different monitoring sources. All emails contain an incident ID. I use automation to store this incident ID in the custom field ExternalID. Whenever the mon...
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Hi Team, Is it possible to auto assign request to queue depending on domain name? For example, xxx@groupA.com email to my service desk then it will auto assign to group A queue in jira xxx...
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We would like to track when was the last external comment made on a ticket by an internal user. We have an advanced custom field in Jira that gives us days since the last external comment was made. ...
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...onnectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="false" s...
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Dears, If Iam approval in one phase in jira and I have many requests waiting my approval is there any way to approve more than one request at the same time BR,
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Hi there, I would love to use 'Forms' for what I need but unfortunately I need to leverage 'Assets' fields so I can't use forms. I have a single form that I am using as a Create or Edit form. ...
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hello, I need to add more decimals to my numeric field, example I have the value when I enter the value 100.123456, but in the view shows me 100.123, that is only allows me a maximum of 3 decimals an...
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I use tempo timesheets but i cant block the log time when exceeded the estimate plan, i was looking for a way to block this so i create an automation to compare the time spent field with the estimate...
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How to configure so that when sending a letter, the task executor is added, and not just the author?
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Is it possible to have a default approver in forms and not in request type? We can link the approver custom field in forms and we want to hide that field.
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I am attempting to export a group of subtasks into a CSV file. The description field is not exporting the full description. Is there a limit to what can be exported? How can I get t...
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Is it possible to configure the customer portal so that the user can see all requests, not just the ones created by itself? The "Created by anyone" filter would not seem to work.
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Hello, In request type we have only "summary" field as required, also we checked in field configuration and work flow, there is no other required field configured. but still we received this error.&...
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Hi - I'm trying to create SLA's for various request types that I created on Help Center, but I couldn't get a appropriate documentation. Please help! For example, I would like to setup 48 hours SLA ...
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Hello, I am currently experiencing an issue where some auto-generated texts are being translated to users' default language even though the portal does not support that language. Some users...
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We would like to use the data connection feature to populate a form field with data that is specific to the user that is filling out the form. Our use case is as follows. We have a CRM with several ...
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i migrate some SM projects into the cloud. We created a new SM project in the cloud. Now i want to move all open tickets into the new SM project. Thanks for help Kind regards Martin
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In Jira service desk, I want to add validators or post function before closing the ticket. The agent cannot close the ticket if document is not uploaded from Resolved to Closed status. Kindly help?
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hi, scritrunner is not working. Is there an estimated time when this will be solved?
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Please guide as well how to customer can create ticket without singing in?
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Please guide how we can set the automated response for customer emails with ticket #?
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