Community resources
Community resources
Community resources
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Jira Service Management
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Having looked at the Service Catalogue, it appears to just enable basic service request types. Is there any out of the box functionality or perhaps another Atlassian product, that can be deploy...
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Hello, How would I go about creating a report and/or dashboard to show how many tickets are coming in on per day, per week, etc... and then how many are we closing per day/ per week, etc..?
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I want to send a Email Notification to Assigned to Individual user at some transtion of the workflow
Hi, I want to send a Email Notification to Assigned to Individual (Single user picker) user at some transition of the workflow. which is if i change the Status of the workflow from In Progress Serv...
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Good afternoon all, When sending a ticket for approbation I have the screen "Approbation" where there is the fields: - Approvers - (comment : added automatically) However, whe...
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Date: 08 Dec 2022 While accessing jira and creating new cards, then while searching for assignee names -> jira is taking time. can someone please help me with this issue. Screen: &n...
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Sometimes the "Status" button disappears when I click this button. I didn't found out if there is a specific flow which causes this. I think it happens when the Status is Open and after I send out a ...
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Hi. I try to get the e-mail handler to find the IssueKey in the body of incoming e-mails, as several external parties who send us e-mails use a subject splitter that removes some "unknown" reference...
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We're planning our migration from self-hosted Service Desk to Jira Service Management (Cloud). For some of our projects, one of the apps we were using is Doublecheck for Jira Service Managemen...
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Hi, From where I can get more icon images fora customer request. thanks
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Transition screen on Queues doesn't work after reloading the page. Are there any changes introduced?
Hello, Two days ago I noticed some unexpected behaviour in JSM. So sometimes in the Transition screen I can't see the editor and sometimes it just doesn't open for me (there is a spinner forever). I...
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Hi, Once i approve the request SLA would be changed Waiting for System Owner Approval then Time to Second Level Approval need to trigger but in my case it is not working as expected. But once...
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Hi, I chose the automation from the library which automatically assigns using balanced work. When I select "A user in a defined list", I can't add any users in a user list dropdown, which is disable...
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We want to be able to communicate separately in an issue with an external service provider. The reason is that the messages end up directly in the issue and can be viewed by the team. However, the ...
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Dear community, I'm looking for a clever tips / inspiration on how you have established/defined the specific teams in your JIRA environment (most preferably using ITIL methodology)? Landsca...
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We use JSM Asset to manage our Assets (Laptops). It is possible to make a connection with Intune, to copy the name of the user of a laptop to JSM Asset?
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what is the difference between application links and application tunnel. Will application tunnel support non-atlassian self hosted applications?
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Hi Guys, I want to ask, I created the ticket which is attached to 2 documents in attachment. when I export a list of ticket to xlsx ( Excel file ), the Report not shown the attachment column (pictu...
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Hey, Per the subject, I saw an Inventory Management template from a demo instance I used not too long ago, not looking in my instance there is no Inventory Management template. Is there a way to mi...
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Hi, What are the main differences between Group Custom Field and Group Field in the Notifications. How the Notifications are going to trigger if i select Group Custom Field Value and Group Tha...
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Hi, After creating the Incident How to put Assigned to Individual next to the Assigned to Group field.
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Hello, I'm trying to create a new request type associated with a new issue type. A new issue type was created and I'm currently trying to create a new request type but when I come to select issue t...
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Hi there, I have a Assets field on a form called Categories which pulls a category name from Assets. I have a referenced object of Queue to Categories so when a category is selected on the form, an...
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When I add someone as an approver, they get this email with no information included. In order to find out more, they have to click the hyperlink to view the ticket. How can I include more inform...
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Buenas tardes... Estoy diseñando un proyecto utilizando formularios y necesito que mediante una automatización quite el formulario ¿Es posible? Veo accione...
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Hello! Issue1 - When sending out Teams messages using webhook, Jira is not able send the full description of the issue when using {{issue.description}} in message, just sending first 1 or 2 lines wh...
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Atlassian Community Events
| User | Count |
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| 24 | |
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| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |