Updating Change Calendar to Show Conflicts

[tyler.atchley]

Hi All,

Using Jira Service Management, and the Jira Service Management ITSM Template, I'm wanting to edit/update the Change Calendar to visually show when there is a conflict between changes to the same Service.  

For instance, if I have a service called PROD Server, and I have 2 change requests with overlapping Start/End times for the same PROD Server service I want the calendar to visually indicate the conflict.  Either change the color of the card or add a warning label or something to denote a conflict.

As a side note, I'd also like to change the information displayed on the Change Calendar card to include more than just the Summary and Start/End time.  I'd also like to include the Affected Service.

Does anyone know how to edit the calendar to make either of those options possible?

Thanks!

[Chrissy Clements · Accepted solution]

Hey @tyler.atchley 

This works out of the box for me.

How are you identifying the service?  Are you using the affected service field/opsgenie service?

[tyler.atchley]

Hi @Chrissy Clements Yep using the Affected Services field, if I create a change for the same service during the same window there's no indication of a conflict for that service from the Change Calendar view. 

The 2 changes overlap but nothing to indicate a problem. 

What does it do for you?  Does it change color or provide a warning indicator?  Do your tickets need to get to a certain status in the workflow or does it provide a warning as soon as it's created?

Thanks!

[Chrissy Clements]

@tyler.atchley 

We get a warning indicator on the calendar view, a warning indicator on the expanded calendar item, and a warning on the card(s).

The RFC is in the 'planning' status.

[Beylem Cindoğlu · Accepted solution]

Hello Community!

I'm currently working on enhancing our change management processes and am focusing specifically on leveraging Jira Service Management's (JSM) change management features, including the change calendar.

I’m looking to connect with fellow users who have experience with JSM's change management capabilities. If you are currently using the change management feature, especially the calendar, I would love to hear about your experiences, challenges, and best practices.

Your insights will be invaluable as I work to optimize our approach and ensure we're utilizing these tools to their fullest potential.

Thank you in advance for your help and looking forward to engaging with this knowledgeable community!

What’s involved in the research:

• Sessions are 1 hour and conducted over video-conference, so you can participate from anywhere around the globe.

• During the research, we'll start with a general chat to get to know you, understand your workflow in regards to change management.

• As a token of our appreciation, you'll receive an e-gift card worth $100 USD within 5 business days of completing your session.

Interested in taking part? Follow this link to fill in a few more details so we can make sure you’re a good fit.

If you have any other questions at all, feel free to reply to this post or email me directly on bcindoglu@atlassian. We look forward to meeting you!

Cheers,

Beylem Cindoğlu

JSM Design Team