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Jira Service Management
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We are interested in using Atlassian Assets. Does it integrate with Intune for end user devices? Meraki dashboard for network HW? IT glue for lifecycle management? what do you use to t...
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Hello community- I am so close to completing this automation but am hitting a wall on the final piece. We get an email from our HR system that generates a Jira ticket. We currently manually f...
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I have a lot of hardware in Insight, all with unique key. A part of those need updated information which I already placed in a CSV file. What information, or structure does my CSV need to be and how...
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Hi! We have three different service desk projects for three different departments. I would love to create a single portal our users can access and they can click on the type of issue they ar...
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Uses Jira Cloud, have app called Adaptavist ScriptRunner for Jira Cloud so I can use CommentedOn. "Request Type" in ("Request Computer Support (SL)", "Network Support (SL)", "Report Desk ...
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In Automation for Jira you have to set an owner that gets the notification of error or failure of automation rules. How are Admins either create tickets from these errors and or sending them...
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Hi. We just received our 50 000th request in our service management project. As the creator of the project and the only admin of it I'm really proud of this achievement. I started it in Sept...
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Hi Everyone - I have been researching quite a bit about the default JSM reports so that I can use them for our new Service Desk. As of now, I do not see the Default reports as presented in a lot of t...
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Hi all, We are trialing JSM Premium to get a feel for Asset and I have a question about importing. Right now, when I do an import and set up a mapping, it appears that it always adds my field ident...
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Hi Team, We are using JSM server of version 4.20.12 and as per the License purchase option, the maintenance expires on 14th Feb 2024. - Is it recommended to move to JSM Cloud in future or the...
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Hello, by clicking on a board : "Add Board to Teams" - getting a error about missing license - seethe picture below Can you please suggest - what add-on / application / license is missing ? &...
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Hello everyone! I am modelling our internal IT portal in which we provide support to our internal users via a ticketing service in Jira Service Management. As our Help Centre is open to all our inte...
402 views 1 1 Deleted user February 28, 2023 -
Hi everyone!!! I have this situation. My users ask me to limit the display/creation of an issue type if they are part of a specific group. We have two groups L1 and L2, only group L1 can create ...
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My specific use case is to create an issue when a department receives a voicemail. My phone system will send an email with the details to the project and it is received. However, I cannot get it to a...
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...bsp; "body": "TEST", "public": true }
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I'm trying to configure and email notification when a user changes an insight object. According to the documentation: https://confluence.atlassian.com/servicemanagementserver0421/configuring-in...
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Hi! I have my mail my_name@my_business connected to Jira. If I review in Atlassian account > Email, I can read the following message: "Your account is connected to a Google account. Changing...
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I want my filter to be viewable to everyone in my company but I'm not able to change the viewers option: I'm looking to make it viewable to all my colleagues because I want to add this filter to...
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Hi, Could you please help us to find out, where our Jira information is stored at the moment: US or EU? Thank you!
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We need to do customization on End user's view screen. We need fields like assignee, assignee group and some custom field on view screen(End User) so that end user/customer can track the ticket. For ...
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Hi, My requirement is once the ticket is Closed status which means Closed then user will not have to Edit the issue. and i have used the Workflow properties for the same and still i can be able to ...
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While performing the Export and import of the issues from one instance to another i am getting error
Hi, While performing the Export and import of the issues from one instance to another i am getting error which the user is not available Ashok kumar but both the insatnces has the same user and he h...
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Dear All, I'm stuck with an automation rule. The Business Case is as followed: 1st Level Support (Project 1st Level Support) opens a ticket, then escalates (status = escalation) it. The ticket is ...
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Hello dear community, our customers use the service desk to send tickets to us. When we process the tickets, our customers see the status "In Progress at Support". But if we need more information ...
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Hello Jira Community, could someone please enlighten me on the different Jira Adds in in outlook. I see there is Jira for Outlook, Jira Plugin for Outlook (OTJ Jira for Outlook), and Jira Cloud for...
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