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Jira Service Management
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Hello all, We would like to have agents fill in certain fields when they are transitioning an issue. We have created screens, custom fields and set everything up accordingly. However, we still no...
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Hi, in ITSM projects, customer groups (in which they offer service requests) have the following order by default: Common Requests; Computers; Logins and Accounts; Applications; Servers and Infr...
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I want to create a report that would show the tickets that haven't had any Comments under Activity updates for let's say 2 days. Is this possible?
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Hi, Can some one will help how to share the Dashboards or Reports to Customers or customer portal. If is there any specific configuration for the same if yes please help me out. (Or) Any Addon's a...
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Hi. I moved several insight object types to different scheme and replaced old objects (keys) in existing issues with new ones by using ScriptRunner. Updated issues have been re-indexed and can be fi...
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Hello everyone! I would like to edit the viewing and access permissions of a Project created in JIRA Servidesk. We would only want it to be in "query mode" to see the historical incidents hiding the...
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Hi Guys, I would like to have a push-up notification on the customer's WhatsApp. When the agent changes the ticket status on Jira, the customer will automatically receive a WhatsApp message about th...
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Can some will help me out "Charts and Reports for Jira Service Management" can i use this for Custom
Hi, "Charts and Reports for Jira Service Management" is this Add-on will be useful for Customers which can i share the Dashboards to customers. If i am doing the same I can't able to share the Das...
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Hello everyone, It also appears in the attachment. I enter portal settings in Service Desk project and change name. But again, it does not change as seen in the appendix. What is the problem? Is ...
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Dear support, Could you please advise how to setup the JSD login to integrate with our staff's Windows AD accounts so staff don't have to enter their user name and password again when opening the JS...
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Hello everyone, I want to ask about Automation; Can I automatically "issue linked" the ticket opened by the Service Desk and assigned to a different project? Assigne I want the tickets that I am o...
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I have a Sprint that started on Nov 1, 2022, and completed on 16th Nov 2022; it was a two weeks Sprint. Now, I am on Dec 18, 2022. The burndown chart X-axis date starts from Dec 18, 2022. Hence...
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Dear Community, Imagine you have a Christmas wishlist. What would be on that list in terms of configuration and Assets management? I am interested in your most wanted feature requests or capabilitie...
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Hello community! I'm hoping others may have dealt with a similar scenario and might share your experience and thoughts about the best practice. A client is considering using JSM and has it prototyped...
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So, I use Service Project, and I use Filters as well. Please see below: Now, what I want is, in this same Filter [let's discuss about Main Filter], I created 4 issues: Issue A, Issue B, ...
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Im trying to calculate MTTR, MTTD and other incident timing metrics from the date and time picker cu
Im trying to calculate MTTR, MTTD and other incident timing metrics from the date and time picker custom fields, is there a plug-in available that will do this? or do I have to create a cool JQL quer...
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hide a ticket after resolved or closed from assignee queue
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As soon as I ask question in Jira Help Community, the question state is in "Watch" so I manually have to click on "Watching" then only I'll get Email update, if any update happens. So is the...
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Please see this screenshot below: I use "Jira Cloud by Atlassian" Android app, As you can see, Most of the time I want to create a new issue in "General Jira Project". In the screenshot,...
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I insert some custom field through 3rd party app in jira issue type screen and these custom fields are shown in the screen in jira cloud(web) but the problem is these custom fields are not shown in m...
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I have a requirement to get the activity data inside a jira SD ticket but i am unable to find a rest api using which i can access the data, i need help in finding the rest api through which i can acc...
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Hi, I am using Jira service management which I can design a form and populate and link to request of Service portal. However, I am looking for an advanced condition requirement: - User need to exte...
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I am testing the product using a free-cloud version. I would like to know if is possible that the customer (unlicesed user) can attach files using the portal (after the issue was created). Thanks ...
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Hello everyone, please your help, I currently have Opsgenie integrated with Jira, it was working fine. Now it only allows adding comments from Opgenie to JSM and vice versa, but when I want to cl...
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Hi All, I am looking to see if the Timeline view (in JSM) for incident response post-mortem is in place. We are currently using it via OpsGenie, but we would like to transition ou...
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| September 10, 2025 3:07 PM PDT |