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Jira Service Management
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In JSM, user submitting a very typical request; one that they have made several times in the past with no issue. Now they are getting this error: Invalid request payload. Refer to the REST API docum...
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Azure sends automated emails to a service desk that create requests. Often times, Azure will send a follow-up email, essentially saying the previous email is no longer an issue. From an ale...
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I have a custom field (dropdown list), and I‘m trying to use the selections from this list to drive an auto-assigning task. I’ve been able to create one rule and got this to work, however, if I try t...
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Hello Community, I am trying to configure a Time to Assignment SLA that will trigger a breach after a set time and notify management. The SLA should check for when the ticket moves from Unassigned...
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What is the difference between the Insight App and Jira Assets? Is Assets a new name for the Insight app? I am a bit confused and am tasked with coming up with an integration between Jira...
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Hello, We have several organizations in our Jira Service Desk project. The list displayed in the Customers UI when one of these organizations is selected is only 250 customers. There are quite a few...
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I have a transition with a screen assigned (has a couple fields in it). The sceen pops up just fine but it has no comment field as part of it. I thought you did not have to add a comment ...
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Hi, In JSM how to Export and Import the Issues from one Instance to another. Is there any way for that Export and and import only for Issues (Incidents, Service Request etc..) Thanks,
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I have created a custom date field to manage reviews of short term change requests and have managed to integrate this with the relevant issue type and create automation rules to send out emails etc. ...
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Hey, We have clients\Customers that need to have the option to see all their tickets that their own organization support agents opened (in the Help center). In the search (on the left), I can o...
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Hello, i could not find anything similar in previous questions, thats why im creating new thread. I have an automation rule, which will close the linked tickets linked across the projects, thats goo...
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I would like to add an acknowledgement on my portal that requires the customer to say okay or click on checkbox. The acknowledgement is about personal data and will need a small paragraph to explain ...
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Hello, I am looking for away for approvers to leave a note when they approve or decline via the approve button email. Is there not a way for a replay to email to add a comment?
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Please help! It is not clear to me how to change the created/updated/resolved system fields that can be displayed in queues, to also show time. (i.e. 09/Dec/22 - 9:05 AM) Please see the below ...
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Hi There, When a customer is added as an approver to a ticket, they are not receiving a notification informing that the ticket is waiting for approval. The approval doesn't show up on the cust...
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Hello, I have managed to translate field titles and description in our customer portal. However, I can not find a way to translate some lines and the Buttons ('Send' and 'Cancel') Since our p...
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Hi everyone, I'm currently struggling with an automated rule, which I'm not 100% sure can be achieved, but here's my case: 1. for Bug issue type, I use a custom field called "Bug Description" ...
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Hi Community, I have created a Portal Group as " User and Tester" how I can configure that when someone raise under Tester the ticket Queue will be listed under Tester and if th us raised under ...
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Hello, My ability to close tickets has been limited since yesterday afternoon. Every other status is possible for me. The screen grays out when I close an issue. No screen appears when you try to cl...
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Hello Team, Our actual project is using JIRA Service Desk Application v4.13.1. The project ends this 31 December 2022. The servers on which Jira is installed will be decommissioned. Are there any st...
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Hi all, I have a process like this: When a certain task is created, I add two more subtasks under him. Now i need to send a specific email to some people and i want to somehow display the subtasks ...
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Hello, We have a Jira Service Management project, serving a specific customer we have. Currently, creating tickets via email is allowed only for registered users of that customer (use...
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Hello, which SSO plugin would you recommend for jira data center version 9.2 or higher. SSO for Atlassian Data Center doesn't seem to support any Jira version above version 9.1? Many thanks in adv...
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We want to - Directly display current processes (e.g. offers, open tickets, etc.) of the contact during telephone calls - Input option / documentation of results from the ongoing call - Jump to di...
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Hi Team, Is there a documentation on how to configure 2FA on Jira using Azure Active Directory.. Thank you in advance. Regards, Jason
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| September 10, 2025 3:07 PM PDT |