Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hello dear community, we want to offer for our customers in the service desk that they can see all their placed tickets. Unfortunately, this is only possible if the ticket creator adds all participa...
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I want to understand what is work log and approval in Jira Service Project. What is Customer permission? How to manage customer permissions?
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Hi, I have a customer, that has created 2 objects: 1. Employee registration of equipment, with this attribute: 2. Secondly the object for the hardware: Now, the us...
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First, we created JIRA users manually. These have also already created many tickets. Now the server is in our domain and we have imported all NT accounts. Some users now have two accounts! One NT a...
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Hi, scanario: customer will send email from hies application(Ex. Codeless Platform )on our Default support jira ID. Issue must be get create once we received email from customer. &nbs...
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We're currently syncing user attributes from Azure AD to user's Atlassian profiles. The next step to make this useful is to be able to use JQL to setup automation based on AD listed manager and repor...
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Hi experts, We are planning to use JSM to support our 90 cusotmers. From my understanding JSM doesn't provide a scheduled PDF report for each customers. Is there any plug-in can recomment to fulfill...
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What Issue Types comes with (JSM) Project Templates? I am looking for a Project Template with the following Issue Types (Change Request, Support, New Feature, Task, Sub-task and Bug)? There ap...
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I would like to add a new type of change management to my process. is that possible on Jira Service Management?
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When adding Access Management for Jira - Okta, Azure AD, Google SSO from Multiplier and marketplace.atlassian.com... It starts installing - says we hit a snag and repeatedly ask...
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Hi Here, In my Jira instance due to legacy automation we have configured for auto resolving of issues after 3 days of waiting for customer, many of issues are left with no resolution. Using the scr...
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Hi Here, I would like to update multiple workflows with the same postfunction. Is there any easy way to achieve instead of multiple attempts? FYI this requirement is JSM cloud.. Thanks,
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Qué diferencia hay entre Clientes, personas y Usuarios?
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Olá, boa tarde. Recebo o chamados de clientes por meio de um e-mail atrelado ao Jira, o cliente manda para: xxxx@gmail.com e automaticamente o Jira abre o chamado. Porém se o cliente envia o e-...
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Me ayudan? Gracias!
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Veo que el campo viene por default y necesito minimizar la cantidad de opciones x Baja, Normal, Urgente, desde donde lo puedo hacer? No es como el resto de los campos que se pueden editar. G...
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Will implementing the email to ticket solution require a separate license? The link I found appear to require JIRA Service Management which from my reading seems to be another Atlassian product. Anyo...
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Is there a way for the Group field in the ticket queue can be clickable like Assignee and Status? Group Field is a select list (single choice) custom field
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Customer create a request via Portal into Project1 and then we Clone this issue with Automation for Jira to Project2. We copy all fields including customers email and Reporter, but Repo...
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I want the customers to create issues from the Teams using the Jira ITSM project. Just like it is shown in this screenshot.
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I am migrating from one domain to another and cant seem to find how to recreate the jira-administrators default group along with the other generated ones in the new AD domain? Can anyon...
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is Jira Service Management able to handle SLA billing rules for our customers... We handle support for our customers that pay for the service. We bill them at set time intervals instead of granular d...
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Hey guys. I have been trying to set up an automation rule on Jira where when an issue is raised on the service project and a component selected, the component lead is automatically assigned the issue...
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I am trying to use the Discovery Tool to sync Assets into JIRA Cloud. Everything is working fine when I tried to extract the files on the Local server and then manually imported them...
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Hello, When I use a filter and try to export data to a spreadsheet it gives me this error or a blank spreadsheet. What could be wrong?
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 15, 2025 6:29 AM PDT |