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Jira Service Management
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It is unneeded friction. Can they be removed?
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...can't find that page again. Is this true that it requires JSM Premium and where can I find any clarity on this?
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I have a customer that wants their email to be changed (still no idea how to do this). When I go to Project > Customers and find them and click the Profile button on the popup card, it navigates t...
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We recently added Assist to Microsoft Teams, but our triage channel isn't showing all tickets. Opening up the Assist app and clicking on the Tickets tab, we can see that not all tickets are listed. N...
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Hi, I have set-up my SLA's for my service project. However, in the overview of open tickets and in the issue overview my changes are not reflected. There it keeps the default values. Do...
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Does JSM have the ability to define the available service request types in company managed software similar to the screen/screen scheme/issue type screen scheme relationship with JS? In this case I h...
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Hello all, How can I enable the 'Pending reason' field to appear when transitioning to the 'Pending' status? I enabled the field to appear on the issue, but I want it to appear in the 'Pend...
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I have created a query to sum my custom Dev and QA estimate fields to the Original Estimate field. It was working fine, then I decided I wanted a more descriptive fields name. After I changed the n...
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Hello everyone! I am having trouble setting up a JQL using the Aql function when the value has space in the words. Here: We have the field "IS Ubicación" and the attributes "Site" and "Tipo de Ubic...
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We're trying to create a form that will send out a notification if a specific checkbox or radio button is selected. I have the form filling the field out in a new issue just fine. I c...
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I am trying to see if I can search through my assets and exclude certain categories. For example, say I am looking through my desktop computer assets and I want to exclude all assets listed as staff ...
592 views 2 0 Deleted user March 16, 2023 -
I would like to disable the comment section for only the reporter of a given task. My objective is that the assignee, manager, and the automated system would still be able to comment, but the report...
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I'm looking to have a location attribute that points to a Location Object Type for a physical asset to point to a user's Object Type for their location and then set the location for the physical asse...
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Hi All I don't think the functionality currently exists but thought I'd double check. If we have multiple service tickets raised about the same issue we'll link it using a master ticket. But ...
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Hi , When we create a bug in our jira bord, we link them to the test in which the bug appears (in traceability , testexecution) . Is it possible after clicking on this assigned test (in the bug) to ...
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Is it possible to have smart fields that only appear when certain selections are made?
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Hi folks, Is it possible to create an Automation that disables an account if it was not active for a while? E.g. users that have never activated their account or users that have not opened ...
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We plan to migrate service project and it complete configuration from current tenet to another tenet. Looking automate solution to complete migration. Please advise.
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Yesterday I performed a test migration of a Jira Service Management project from a Jira Server to the Cloud site. When the migration was finished as it is shown in the images attached below: ...
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I have a client who has several areas to be worked on: new features inside an Epic and several other bugs or changes from different areas. The client has different contact people that review the work...
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Hello everyone I'd like to create an automation which would change the status of a Service Management Ticket when its linked Software project tickets (tickets from different softwa...
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Hi, I am using /rest/servicedeskapi/request" params = { "serviceDeskId": 1 "jql": '"cf[10000]" = "test"' } this is not filtering the output data. The same jql is working in Jira...
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Hi Everyone, I am facing an issue to clear the value while doing cascading. Two fields on the form A & B. Field B value depends on Field A. While changing Field A value the field B valu...
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We're setting up Jira Service Management. I've got some request types with new issue forms that work for us, so the portal on the web works well. We have a few field technicians who will need to rais...
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Atlassian Community Events
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| 31 | |
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| 4 hours ago | ||
| Friday | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 24, 2025 1:07 PM PST |