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Jira Service Management
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I am migrating from one domain to another and cant seem to find how to recreate the jira-administrators default group along with the other generated ones in the new AD domain? Can anyon...
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is Jira Service Management able to handle SLA billing rules for our customers... We handle support for our customers that pay for the service. We bill them at set time intervals instead of granular d...
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Hey guys. I have been trying to set up an automation rule on Jira where when an issue is raised on the service project and a component selected, the component lead is automatically assigned the issue...
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I am trying to use the Discovery Tool to sync Assets into JIRA Cloud. Everything is working fine when I tried to extract the files on the Local server and then manually imported them...
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Hello, When I use a filter and try to export data to a spreadsheet it gives me this error or a blank spreadsheet. What could be wrong?
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We have a monitoring application which creates tickes in Jira Servicedesk via API call. 1 of the fiels populated is the asset from the Jira Assets. This works fine. However, each Servicedesk is clon...
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Hi, I'm currently working on onboarding process and trying to figure out: I want to display in summary field value provided to custom field, I've searched forum but nothing helped. - Summary field...
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I have an "Employee" Schme - called "medarbejder" in Danish I want to set up so approver are fetches from assets to a field. In the Object are: "Approver for" (godkender for) - witch is a ...
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Hi Community, I would like to make my JSM a one-stop-shop for self-service and achieve as much automation as I can. I am looking into allowing people to request a new Microsoft Teams ...
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Dear all, Short question: I often have external parties or people inside our company asking for other colleagues to be invited (if they are not yet part of our Atlassian Cloud...
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My time to First Response SLA times have been working fine so far. Despite making any configuration changes, my time to first response times do not stop where they should. This situation also affecte...
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Hello team, I wanted to know if there is anyway I could identify the faulty component of an user's system / asset when a ticket is raised. A graph of something which highlights the faulty / m...
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Hello all, Per the document here https://support.atlassian.com/cloud-automation/docs/import-and-export-jira-automation-rules/, it says that rules after migration between different instances nee...
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Hello I want to link a confluence space to a Jira Project using API, I have multiple projects I want to link to a specific confluence space, and I want to do it programmatically, but I cant ...
965 views 1 1 Deleted user January 30, 2023 -
Hello, is there a way to get the list of users added to a group using automation? And that automation will send the list of users to Slack?
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I am trying to update customer name by going into Customer Portal. When I try to get into User Management Screen. I am getting error as below:" You need permission Request access from your administ...
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I made a user group that was typed wrongly. So please delete the below group. 홰외DC_NW_POP
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More a feature request then seek for help but if anyone knows a workaround shout out. In our system our back end users who use Insight like to see a pretty label which I can appreciate as no...
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Hi, In Assets there is a 'Connected Jira Issues' section per object. Is there a way to use that in an automation to say if there are Assets with more that 10 Connected Jira issues then they will ap...
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Hi, Hi there, Below is a function that was apparently previously working with Insight to export data to excel. I have changed the Uri basically to match what the API says it should be but I am con...
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Dear Community! How do you think, is it possible to filter and find all issues, created by API? I use integration and users create requests via API and are reporters in issues, so I can't tra...
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Hi there, I am new on Jira service management Premium Plan, I am trying to edit my customer service management but this message appears : Template editing is restricted You can edit notific...
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How can I apply an automation for me to auto assign a ticket to whom who trigger the event or trigger the transition. For example Transition from Work in Progress to Resolved/Cancel. Thanks in...
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Es posible asignar un formulario a un ticket ? Es decir puedo asignar un formulario a una incidencia y que este formulario se muestre en la app para que el personal que este en campo pueda llenar el...
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I'm trying to use automation to create subtasks when an issue of a certain type is created, but I'd rather it doesn't inflate the ticket counter and I definitely don't want the tasks to muddle the lo...
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| September 10, 2025 3:07 PM PDT |