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Jira Service Management
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In our IT-Department we have some equipment wie issue to lend few hours or days. We want to implement a process in JSM to: - Reserve specific Equipment (and lock the item only for that reservation)...
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Need a report with the ability to enter a date range and select specific agents to report on tickets
Hello Atlassian Community! I'd like to make a small disclaimer: I am quite a newbie to the Atlassian world. But nevertheless, I need to create a set of reports in JSM where the configuration is main...
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Hi everyone, We first assign an issue to related custom group. Then, users in this group assign it to themselves. But, when a user thinks it is not related with their job, s/he change the group to a...
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Hi, In JSM Access Request workflow there is a Approval process which consists of Manager and System owner approval and once i receive the email notification which is mentioned in the below screensho...
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Hello dears Thanking you for your valuable support... Is it possible to add customer notes from the customer portal? In other words, internal notes can be created at the client level, in the same w...
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Is this possible - if yes, how - to trigger ticket creation in the different organization, our client, when we are facing incident in our service. Is this also possible to close that ticket when the ...
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Where can i check and modify Σ Time Spent or Time Spent field ?
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What is the best way to go about this? Do all the custom fields within instance A have to live in instance B before import? Or do those fields get auto created?
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Hi, I am hoping someone can help. We receive a number of automated alerts through Jira and I am trying to set up an automation to fill certain fields however it will not pick up 2 of them so I am ha...
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Hello Everyone, I was told that my license has expired of my JIRA Service Desk Dashboard. Appreciate any help I can get from you on how I can proceed with migration of Basic Authentication t...
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Hi everyone, Appreciate to have a solution on this. I have been working with 2 Projects or boards One is Recruitment based Business project and Other one is Services based HR Onboarding. ...
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HI team, We got a complaint from the reporters of the issues that they are not able to see description of the closed issues for which the request type has been changed. Issues came as Request type...
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I need to be able to insert images in a paragraph field of a form from customer portal. Attached is an example: I need the client to send it this way and not as an attachment. Any solutions? T...
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Hi there, I am creating a project management template and was wondering if an issue that was created by one department (let's assume procurement created an issue to lease hardware) can trigger a fol...
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Dears, Iam importing some issues for certain project from csv but the issue: type is imported correctly but the customer request type or request type filed in shown like no match attached screen sh...
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I do not know what happend. Why I can send/create requests in protal with empty mandatory fields?
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Hi, Can some will help me on my error which i am facing if i go to configure the Channels in Project. Please find the attached screenshot
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Hi, Can some one will help me out how to customize the Jira Automation email notification. I have created a Notification which i whenever Status is changes from Assigned to Service Desk to In progr...
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...alues in Public DNS. If we add it now, will these DNS values get changed when we will do our actual migration? Because for actual production migration we are going to wipe out data on cloud for F...
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Hello, I'm trying to setup issue in JSD with approvals. there is plenty of docs, but I'm missing a crucial piece I can't find online. How can I add users or agents to the approver group exactly? w...
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Hi there, I have created an office move template using Jira Work Management. The purpose is for different departments in the company to have a central operating tool to work on tasks related to offi...
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Since upgrading from on-prem Jira Service Management build 5.0.0 to on-prem Jira Service Management build 5.5.0 we can no longer create issues from within the queue or update the status of issues or ...
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Hi, In the notifications part i want reply to the same email is this possible in Jira. In Jira Service Management(JSM) I have created a Automation Rule that if the status is changed from Assigned t...
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Hi, how i can change the signon_url? I recently changed the DNS entry but when i clicked to login button it redirects to old DNS entry. undre system Authentication method nothing is co...
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I'm testing out Jira Service Management, and I'd like to know if it's possible to communicate with relevant parties within a specific service ticket. For example, if I'm the Assignee on an open ticke...
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