Why is my Closed resolution status not closing requests?

[Jacob Smith]

This request type is set to change the status straight to closed as soon as it is opened however, the tickets still show as being an open request which will clog up users requests over time.
I have looked online and have seen people add the the 5th step on the screenshot to their transitions in order to change this but this has not worked for me. Any assistance or advice with this would be kindly appreciated, thanks!

[Mikael Sandberg · Accepted solution]

Hi @Jacob Smith,

Welcome to Atlassian Community!

Try moving the post function that sets the resolution to the top and see if that helps.

[Jacob Smith]

Hi @Mikael Sandberg 

Thank you for the quick response! I have moved the post function to the 1. step but unfortunately this has not worked.

[Mikael Sandberg]

Okay, so I did some testing and I believe the resolution is not set because it is the create action. You could work around it by setting an automation that sets the resolution after the request is created.

[Erki Tammik]

You need to add a post function to the transition where it's possible to transition the issue to the "Done" status.
It would be helpful to see a screenshot of the workflow.

[Jacob Smith]

I believe the issue was because the workflow simply had only one transition from when the ticket was opened, straight to the closed status. I have added in an open status beforehand and applied automation to immediately change it to closed which has worked.