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Add Watcher to Ticket when the Job Title of the Reporter is a specific Group

Joni Johnson
Contributor
June 14, 2023

In the Assets database, we have Contacts. I want to get the job title from the contact record for the reporter of the ticket then add a watcher to the ticket. 

Job Title is assets has a type value of text and does NOT have additional value. 

I am just trying at this point to try to pull the job title for the reporter and post a comment to see if I can get the data. In my automation rule, I have tried to get the data with lookupobject and creating a variable using aqlfunction.

 

Is there a way to get the asset data element for the reporter without defining a refType and objectType? I am new to JSM so may not have all the references noted correctly.

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