Email Template Not Working

[Anthony Meyer]

Hi, I hope someone can help me? 

I am trying to create a unique template for customers when they raise requests using a template

In Customer Notifications, I have enabled "Request Created" and set up my request which, when I select "Send me a test email" works however, when I raise a request in the portal, the email I receive is not the one that I have set up in my request. 

Does anyone know how to get the email response to use the template?

Grateful for any help 

[Anthony Meyer · Accepted solution]

I found the solution to my problem in the following link 

https://community.atlassian.com/t5/Jira-Service-Management/Email-received-doesn-t-match-email-template-in-Project-Settings/qaq-p/1207562