Is there an Atlassian equivalent to the FreshService Orchestration Server?

[Ed Osborn]

I am working on designing a transition of our ITSM system from FreshService to Jira Service Management (Cloud) - currently we do dev and project-type work in Jira or Jira Work Management, and an external facing helpdesk in JSM, but would like to fully commit and get the whole infrastructure into the Atlassian ecosystem. 

The problem I am running into is finding a direct replacement for the FreshService orchestration server, We use it to allow actions in FreshService to trigger on-prem scripts for user management (hybrid AAD environment) and service health notifications, among other things. So we need it to work with powershell, AD connector, and any other on-prem connectors.

Does anyone know of an OOB or marketplace solution for replacing this? I assume it's a fairly common use-case, but I haven't been able to find a solution.

[Mark Segall]

Hi @Ed Osborn - Jira's native automation provides a component action "Send Web Request" which will allow the rule to make API calls.  Outside of that, you'd need a marketplace app

• Jira Command Line Interface (CLI) by Appfire is pretty popular
• DataCmdlets For Jira specifically covers the powershell need though I have no experience with it.

[Ed Osborn]

Thanks @Mark Segall I will look into both of these - Jira CLI seems like it might do the trick.

[Ed Osborn]

@Mark Segall in the end I don't think those apps will do what we need. Really we need an app that connects to our on-prem in order to trigger powershell scripts that interact with our local Active Directory server for user onboarding and offboarding. Are you aware of an application that fulfills that need?

[Mark Segall]

I'm not familiar with any apps outside of what I shared.  Marketplace partners are always monitoring the community threads so hopefully one will respond sooner than later with their product offering.