Not possible to add approvers, while I can search & add "request participants".

[Nikos Nikiforidis]

Hi there,

I am currently having an admin role through a project on Jira.

I have double checked and my role is active.

The thing is that on every ticket request I can not fetch the approvers through the "approvers" field, while "request participants" are being fetched normally.

The names I am looking for are properly insert as people on the project. For "approvers" field I am currently looking for a contact that has same access as me.

I am waiting for your valuable inputs.

Thank you in advance.

Kind Regards,

Nikiforidis N.

[John Funk]

Hi Nikos - Welcome to the Atlassian Community!

Did you try to start typing the name of the person in the Approvers field? 

[Nikos Nikiforidis]

Yes indeed; I have taken all the steps.

Trying with name, with surname, with email, none of them gave me a result.
Even tried to search for another contact.

The 'field' seems not working for me, although, a colleague of mine can add users.

[John Funk]

It might be a browser issue. Try incognito mode. 

[Nikos Nikiforidis]

I have tried Firefox, Chrome and incognito mode.

[John Funk]

I would go ahead and submit a support ticket with Atlassian. 

https://support.atlassian.com/contact/#/

Please post the resolution back here so future readers can see the solution.