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We are seeing some of the customers are accidentally turning off the notification. Is there a way not to display "Do not notify" me option in the customer portal ?
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Hi @Cesar Gallardo welcome to the community! There isn't currently a way to do this, but there is a suggestion that was entered in Atlassian's Jira site (jira.atlassian.com) JSDCLOUD-6241 to do just that. Feel free to vote for and watch it for further updates.
There's also a similar one to notify whomever's assigned to it if it happens. That one is here:
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