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Using an Asset Email Address for Custom Automation Email

Bryan Trummer - ReleaseTEAM

Hey all,

I am trying to send out a custom email via automation using the email address that is attached to an Asset.

For example the field is Request For - this is an Asset field that has a user in it, and has an email address attached to it.

The automation email should then use that Email address for the Asset selected in Request For as the To address.

I have tried a few items but nothing working unfortunately.

Accepted answers

Robert Wen_Cprime_

I think Smart Values are your friend.

If your User Asset has the Email address as an attribute, it might look something like this:

{{issue.Request For.Email}}

No need for quotes or parentheses (I think)

All comments

Robert Wen_Cprime_

I think Smart Values are your friend.

If your User Asset has the Email address as an attribute, it might look something like this:

{{issue.Request For.Email}}

No need for quotes or parentheses (I think)

Bryan Trummer - ReleaseTEAM

This did the trick! Thanks @Robert Wen_Cprime_

unknown

Hey @Robert Wen_Cprime_

I am trying to realize the above as well but can't seem to manage. I have a form that contains the field 'Supervisor' referencing a user asset in our cmdb with an email as attribute.

Using the smart value {{issue.Supervisor.Email}} doesn't get the email to it's destination.

Robert Wen_Cprime_

Can I see what's defined for the custom field and the Asset and its attributes?

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