Can you display a field in the intake form and the details section

[Zekai Huang]

Hi all, 

It seems JSM displays all fields required in the request form in the main body and won't let you display them in the details section. Is that expected and is there any way around it?

We currently mandate the priority field in the intake form during creation but in the viewing mode, we want to display it on the side. 

Thank you,

Zekai

[ines joly]

Interested in the answer as well

[Fernando Eugênio da Silva]

@Zekai Huang 

You can adjust this going Request Types > Select your Request Type > Click on "Issue View" section. You will see 3 options to Issue View

Description Fields section: This section will be display your fields in the midle of your jira issue

Context Fields section: Drag and drop the fields for this section and they will be displayed at the side on your jira screen.

[Zekai Huang]

I am aware of this. But adding a field to the Issue View automatically removes it from the request form. Hence I can only display it in one place, not both. And I need both.

[Fernando Eugênio da Silva]

@Zekai Huang , 

Yeah, you're right!

Apparently the only way for you to see the fields on the right associated with the request form is using a Forms together with your portal. Which doesn't makes a lot of sense.

In this case all your fields will be able to be added on the 'Context fields' section because they will be getting by forms for your portal create screen

[Zekai Huang]

 I am not familiar with forms. Let me experiment with it and update this ticket. Thank you, Fernando.