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Request info on receiving notifications about tickets

Giada Marras
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July 26, 2023

Hello!
I am writing to ask a question.

If a customer opens a support ticket, I answer and then assign the ticket to a colleague, can I somehow receive email notifications if the customer writes in the ticket, even though I am neither the reporter nor the ticket assignee?

Thank you,
Giada

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Ravi Sagar _Sparxsys_
Ravi Sagar _Sparxsys_
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July 26, 2023

Hi @Giada Marras 

Add yourself as the watcher and ensure that in the notification scheme watchers are notified.

Ravi

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Giada Marras
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July 30, 2023

Thank you!! @Ravi Sagar _Sparxsys_ 

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