Jira Service Management

Currently when commenting from slack, the default is to 'Reply to Customer' rather than store as an internal note. Is there anyway to toggle this option so that slack comments on a jira issue is trea...

• cloud
• jira-service-management
• jira-service-management-cloud
• slack

I started using jira as a student and now I have several abandoned project sites, is there any way I can get out of those sites?  

• cloud
• jira-service-management
• jira-service-management-cloud

So this is my jira project with scrum board, i want to add kanban board as well to this same project but there is no dropdown for doing it. I will also attach the screenshot of what i want to do: ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello Team, Is there a way we can restrict the visibility of the Retrospective in Jira? Thanks  

• cloud
• jira-service-management
• jira-service-management-cloud

Hallo,  we would like to delete attachment of mail signatures using regex: ^BrandEins.*\.(jpg|JPG|gif|GIF|png)$ This should detele files containing the texte BrandEins im Filename.  If ...

• jira-service-management
• jira-service-management-server
• server

Hi, Can some will help me out how to create a Time Related, Performance, SLA Related Reports with respective to the Project and Incidents only. Thanks,

• cloud
• jira-service-management
• jira-service-management-cloud

hi community, this question is regarding assets on jira server and custom field on issue view. how is it possible to show ALL object attributes on issue view? doc: https://confluence.atlassian.com...

• jira-server
• jira-service-management
• jira-service-management-server
• server

...onfiguration. Under Public signup, for Can customers sign up for an account, and raise requests by email?, select Yes. Under Login-free portal, for Can customers raise requests f...

• cloud
• jira-service-management
• jira-service-management-cloud

Can I change the browser icon on the JSM browser?

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I want to add one custom button with caption "create problem"  in  View mode on incident record after creation and when I click on the button I want to create a new problem request bas...

• jira-service-desk
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, I want to change the UI of Jira service management screen. Not just color and Image, I want to add size to textbox field and need to view two fields in a single row. Is it possible with OOTB op...

• cloud
• jira-service-management
• jira-service-management-cloud

I have a question about SLA. Is it possible to analyze the time spent working in each status? Specifically, I would like to do the following: Could you please let me know if you know how to do the 3...

• cloud
• jira-service-management
• jira-service-management-cloud

We've installed:   Issue Templates for Jira Cloud,  So now we've got this showing in our ticket / issues which is great! However we are missing a button or somewhere to create the t...

• cloud
• jira-service-management
• jira-service-management-cloud

In the customer notification settings in JSM you can edit the email that is sent to customers. I use a "solution" field to track what has been done when a ticket is resolved. Is there any way I can a...

• cloud
• jira-service-management
• jira-service-management-cloud

To get a report to include each team member’s task complexity total for the issues assigned to this team member .  For example I want a report to display the team member name and next to it the...

• cloud
• jira-service-management
• jira-service-management-cloud

hi  plz to check why this account cannot recive email for recovery  maha.kamal@zain.com

• cloud
• jira-service-management
• jira-service-management-cloud

Hello all, I am trying to log the initial assignee on all tickets that come to my team.    We have automation rules that are triaging tickets round-robin across my team based on multiple ...

• cloud
• jira-service-management
• jira-service-management-cloud

I'm wondering if I @ someone in an internal comment on a task, this is not in that project, will they be notified and then able to view that task? Or would they need to be added to the project t...

• cloud
• jira-service-management
• jira-service-management-cloud

I need to configure the SLA according to the item marked on the portal form. For example: In my partal form I have the following question: Which sector? Options: living room, reception, etc. I wa...

• cloud
• jira-service-management
• jira-service-management-cloud

I need some customers to open requests anonymously on the portal. Is it possible to make this configuration? Do I need to have a specific Service Managemnet plan?

• cloud
• jira-service-management
• jira-service-management-cloud

I'm getting the following error when trying to send an email to {{lookupObjects.Business Owner}}:   "Could not send email, the 'To' address field is empty. If you have referenced a field it ma...

• cloud
• jira-service-management
• jira-service-management-cloud

I don't see the development panel, or any way to activate that functionality for a service desk project.   Is this functionality possible?

• cloud
• jira-service-management
• jira-service-management-cloud

This article says I can't use the widget without my portal being "open" and I do not want that right now.  https://support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-on...

• cloud
• jira-service-management
• jira-service-management-cloud
• request
• widget

Hi, I'm wondering if there is any possibility to hide the Customers tab in Channels & People be hidden from certain user group? Or at least a way to hide some customers and organizations fr...

• cloud
• jira-service-management
• jira-service-management-cloud

what happens when we add a customer directly from an Organisation in JSM and also add the same customer through the JIRA admin portal  with the same access? how does this conflict?  

• cloud
• jira-service-management
• jira-service-management-cloud