Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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If I download report in JSM, Insight fields are not exported. Is there any facility to download report with Insight fields?
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Hi there, Working with someone at the moment that uses a third party app to add email signature information to their tickets. I have all the email sig content stripped out but the 4 images (li...
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Hello! I'm in the process of trying to enable the filtering of useful articles per project knowledge base by use of confluence labels, and I've followed documentation such as this page: https://...
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Hi, I created automation rule with incoming webhook to integrate Azure monitor(metric and log alerts) with Jira service management. The payload I received from Azure is not in JSON format due ...
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We've recently started moving a lot of tickets around to different service projects. As a result, we have a lot of people replying via email to the original ticket which results in new tickets. I cr...
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Hello Atlassian Community, I am currently doing some head scratching with implementing Jira Assets. I have gotten my import to work correctly (from CSV), except for one value. I have a ...
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This help page shows a feature where I should be able to run and test AQL queries; however, I am unable to find this feature anywhere. Where can I test my AQL queries? https://confluence.atl...
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I need an AQL filter scope that will only show assets that are not already assigned to another ticket.
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When creating/editing a request type, you can add instructions in the request form. Does anyone know if there is a way to get that to show in the issue view?
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TL:DR - Attempting to format Asset Object DateTime fields via Automation outputs an empty value. The Long Version I am using global automation to create issues based on objects in Assets, and one...
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Hi all. I've been searching around and I can't find what I am looking for. Basically, I would like to have the custom field that is linked to an insight object auto-populated based on the repo...
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We want to include a policy note (fixed text) at the end of the help desk webpage, after all the forms. How can we do it?
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In Assets I've built out a Software Catalog. One of the attributes is "Last Access Audit" as a Date type value. I'm attempting to setup a global automation that runs daily and will look for any softw...
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I have my tickets organized in different groups (let's call them organizations) and I want each group to be able to see only their tickets. For this I have a security level for each group and it work...
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Is there a way to view all customers in an instance. as far as I can tell you can only see a list of customers either by organisation (in a project) or by project customer itself. Am I missing so...
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When I submit a ticket via the Jira service portal, it automatically presents the option to share with organization. When I try to submit via the Slack integration for Chat, this option does not appe...
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I've created a webhook targeting an endpoint provided by a Power Automate workflow using the "When a HTTP request is received"-trigger. However, performing an action assigned to the webhook does not ...
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We use JIRA for our Service Desk and I handle our organization's IT procurement. Any procurement requests require supervisor or higher approval. We can add the approver to the ticket based on the req...
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Hello, I need to understand, how can I can make a field, which is "Labels", editable under closed resolution? Thanks, Prakriti
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Hello, I am currently setting up an automation rule so that we can pull 10% of completed issues for a QA check. I referenced the following community thread to start building: https://communi...
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Hello Currently I can add the form to the master ticket but not the subtask. The purpose for this is that I am trying to add a checklist or checkbox field to subtask. The master ticket w...
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Hi there beautiful people ^^ Let me share with you a weird case we're experiencing recently on our jira service management account. I've recently changed the key for one of the Jira projects. Thi...
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Hi Support When a user creates a ticket, can the Multiplier add-on retrieve fields a (account) and b (department) and automatically add the account to the corresponding group in Azure AD? For examp...
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I have migrated Jira from server to cloud. Now i am migrating JSM to cloud. But two of my JSM projects have a duplicate project key to project in my new cloud Jira. The only optio...
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I am currently using Jira 8.5.4 and it doesn't support oauth2.0. Hence, I plan to upgrade to Jira 9.9.0. I want to know if Jira 9.9.0 support oauth2.0?
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