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Change Client Domain

Deleted user July 7, 2023

We have for the past year been using Jira Service Managment, and our Users/Clients are happy to report and solve/comment issues.

 

In a recent domain change we have changed from .dk to .com on our mail domain, and this now provides a lot of grief and questions about cases which are now "stuck" with usernames/mails to the .dk domain.

 

Is there anyway to edit all Clients or append the new mail domain .com?

 

 

1 answer

3 votes
Rudy Holtkamp
Community Champion
July 7, 2023

Atlassian Support can do this with back-end scripts. They've done it several times for us when migrating from server to cloud. Just submit a ticket.

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