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Jira Service Management
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Hello, we have multiple projects in JSM and do not want every customer to be able to access them all. We need to allow any customer to create an account as we do not know in advance who needs to b...
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Hello, community. I'm trying to find the previous owner (assignee) of a workstations that we track in Assets. We use an attribute "Assigned to" in objects "Workstations". The attribute on its end re...
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How to link JSM(Cloud) and Sharepoint knowledge? I want to know if I can use the suggestion function on the portal screen. I have looked at the add-ons at the following URL but I am not sure. <...
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About Jira Service Management, Is there difference between the JSM bundle and Production version Confluence ? I would like to know if users who only have JSM would benefit from purchasing Confluenc...
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Is it possible to stop Jira Service Management from sending notification emails to particular domains? We have customers sending out generic notifications to both us and our competitor simultaneously...
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Hi Team, I was wondering if someone could answer my query. I am looking to apply automation that will send an email if the number of Unassigned tickets is more than 10. Has anyo...
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Hi, Is it possible to have a condition for setting the priority to P1 or P2 of incident or service request reserved to a particular user group only? In our company a P1/P2 incident or service reques...
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I have been getting so many invite email bombs for the last 1 day... I did not even click accept on any of those invites and this is what my dashboard looks like: It's still going on......
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Hi, Using Jira Service Management on DC, Jira version 8.22.6 I created a number field to host the year in 4 digits. After editing the field it presents the number with format, adding comma - 2,...
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We have a form we use as a checklist, and it would be great if we could export to PDF but when the fields aren't checked, and it shows all the fields. Is this possible?
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Hi, I have created an automation to just create a copy of a fix version when a fix version is released. My automation triggers on a Fix version being released and I use smart variables to create a n...
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I am working in the Asset portion of JSM and am wondering if there is a way to have an asset attribute auto-populate based on what was filled in or selected in another attribute. For example, i...
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I have four priorities set up, each with strange, non-sequential ids. Critical is id=2, High is id=3, Medium is id=10100 and Low is id=10101. I am trying to allow a 3rd party API to create tickets (...
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Hello, I'm trying to get approval from the jira service desk in Microsoft Teams, but I don't get anything, I already installed Assist, the integration is working, what to do?
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hi team I'm looking to remove a client's access to "project A" so they can no longer create an issue (ticket). This user has access as "people", you have access as "customer". The thing is that I do...
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I'm using below details to move an issue from one IP resolution stage to another IP resolution stage and also from an IP resolution stage to a Done resolution stage. Transition is happening but comme...
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I am working on an asset database in JSM and am working to have some fields validated. Is there a validation sting that would make a field required, or cannot be blank? I have found ...
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Hello, This question is for the free cloud version of Jira. Following this guide: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-open-portal/ When I set this up cu...
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Hi, community. I need your help with an automation that is not running correctly. When an issue is created, I compare a specific field and is it, I edit another field, but when I go to see the logs,...
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I am trying to set up an automation in a Jira Discovery project that allows me to clone a ticket when a field value is changed. For some reason, the delivery tickets on the delivery tab do...
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Hello, We are trying to create an automation with multiple variable and I can't find a good way to do it. Here is the resume : We have 5 fields (cascading list) We'd like to determ...
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I'm trying to accomplish the following: Within our service desk project, we want issues only available/viewable to: - Jira Admins - The Service Management Project Admins\ - Ticket Assignees Basi...
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Hello all, i'm very new to Jira Service Desk. and want to create a Terms and Conditions check box before submitting a new ticket. Is there anyone who could help. thank you.
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Tenho configurado a abertura de tickets vindo de um email, tudo ocorre muito bem se o conteúdo do email é somente texto, porém se vem alguma assinatura, ou anexo, ou imagem junto, a descrição do tick...
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I'm trying the forms option and having issues with the information visible on the request, for reporters and agents. I's a simple form, with an initial dropdown menu and three options to chose from,...
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| February 10, 2025 5:31 AM PST | ||
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