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Community resources
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Jira Service Management
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How can I get an instance of Asset Management in JSM and learn and create a demo to maintain the inv
In my company we use Spreadsheet to maintain inventory. Is there a way I can get an instance of Asset Management in JSM and learn and create a demo to maintain the inventory in my g...
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Is there any way for a customer to share a request, created in the portal, with an organization the customer is not a member of?
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This function used to work within OpsGenie but seems to be missing (or removed) from JSM. Is that by design? Is there another way to subscribe to JSM schedules? We use these so that it shows up in o...
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Is there a way to sync an individual's Google Calendar status to JIRA Service Management? I.E. if we have a group which is utilized for round-robin ticket assignments, and an individual is a member ...
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Hi, Working on JSM queues: I would like to automatically be shown with the next work item once I have replied to the customer. I currently have Automation rule so "When a comment is added (by ag...
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I have received a Ticket via JSM and then afterwards added the organization to that ticket. For some reason the customer was not automatically added to this organization. However I also curr...
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Me gustaría saber las ventajas y desventajas de que una misma organización donde hay varios departamentos que se relacionan entre sí, tengan una única instancia de Jira para todos, o que tengan dos i...
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I have a schema for my assets. I also have a parent schema for locations with child schemas for the location type: Support Centers, retail locations, cloud How can I create an attribute within...
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Hello Team, We have a new agent who is not receiving any mails from Jira. He is a new service desk agent, but he doesn't receive the invitation link. When we shared with him the invitation ...
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Hello Team, We are facing 403 Forbidden Error while accessing Attachment API (mentioned Below) Using OAuth 1.0 from our Connected APP. API: https://your-domain.atlassian.net/rest/api...
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Hi everyone, I invested quite some time in finding an option for this but so far, have not been successful. The use case is that customers want to be able to categorize their tickets in our service...
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Hi! We use a Datepicker in a Customer Form to set the subject for outgoing emails. However, the time is off by one hour, and the Datepicker does not support the 24-hour format. Thin...
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Dear Community, is it possible so set a maximum day in the form which changes every day? For example: Today is the 24th March, the maximum day should be the 24th of march when i fill out the...
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I have a user for that a code is generated for his first login to Jira. But he doesn't get the email.
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We use Google email and ever since I've had to reset the password of the email used in Jira - the tickets do not filter through to Jira. We use Jira Cloud I have tried everything i cou...
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Hello, One of our operators has lost access to their MFA authentication app and no longer has the recovery key. As a result, they are unable to log in to their Atlassian account. They do not have a...
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Hi! I am currently trying to update my service project report in order to show a custom data range in my dashboard. This report is related to SLAs and the reports related to this were already crea...
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On the change calendar of JSM premium, you can create "freeze windows", defined periods of time when changes are recommended not to be made. If you create a change whose estimated time overlaps with ...
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hello, i need to create a new JSM project. We are using Team Managed projects now. The reason why I would choose for a Company Managed project, is you can use status-only-visible-for-agent and statu...
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I want to create an automation that shows how many filtered cases I had last week. Everything works fine if I have at least one case. What should I do to ensure that the automation an...
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Hi all, I have recently set up a JSM and have a couple of questions: I would like our JSM to automatically generate an email or "external comment" to our customer if their service request has be...
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Dear All, When anyone within the organization creating a ticket in Jira via email, the notification is sent to all members within the organization. Requesting you to please support ...
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Hello! I have three critical feature requests that I don't know where else to post: 1. In the Alert dashboard, it is not visible whether an alert is currently "protected" by an active maintenance p...
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Hi all i want to list in a custom field (Categories) as a menu the object names Workstations, Cash Registers, Printer, not the underline assets just the names of "Categories". Is there a way to accom...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |