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Jira Service Management
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My team exports Jira tickets into Excel, then manipulates the data into individual work sheets for tech agents. Is there a product that allows my team to do this all within Jira without having to ex...
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Hi there, More of a POC here so spitballing this one. On a portal form I can lookup an item from assets. That item can have an associated price to it. Looking at a little purchasing for...
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Hi All, I defined a portal with several 'Request Type' and 'Request Type Groups'. I have noticed that when I assigned a Task issue type for one of the Request Types, the 'Request Type Groups' is no...
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HI I'm in charge of Jira service in my company. I have a question about Grant Access Permission. An external team from my company has been granted "Jira Service Managemnet - Customer" and "Jira Ser...
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I have a form that automatically creates an issue in JSM. i would like to automate the form filling process and i have no idea how to go about it or if it is possible. i am to fetch new records fr...
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Hi Is it possible to restrict the running of certain automation using custom fields like 'Assignment group'? I want to allow only people from certain 'Assignment groups to be able t...
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I am working on jira service management, and jira cloud rest api,iam creating article on knowledgebase, and i want get that article to view in postman,for that i need servicedeskId, like this: ...
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When I create a 2 dimensional gadget, choosing cascading filed as Y axis, I am seeing the results with respect to cascading values. For Example: field name = Application Application = Jira - Bugf...
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Buenos tardes, estuve leyendo documentos sobre este tema Documentos de referencia: https://community.atlassian.com/t5/Jira-questions/Importing-Epics-and-stories-using-csv-and-external-...
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I will greatly appreciate if someone could help me with how to get a count of remaining tickets at the end of each month. What JQL should I apply if I use a filter? And, how to show Created vs. resol...
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Hi, How to Compile a report of all the custom fields using Table Capture to create an Excel spread showing all the fields in the instance
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We have 90 open tickets in our queue and I am trying to create a visual report to help show the team to see what is going on in the queues.. for example how long have the tickets been open, when were...
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Hi, Overnight (A few nights ago) my customers who had access to the knowledge base have suddenly lost access to all articles. We have not changed anything our end, it only came to our attention toda...
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I want to integrate our Service Desk with WhatsApp to ensure users can do Password reset from their whatsapp. I would also like to know how if we can create and link a BOT to Jira
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Hello I'm trying to create automation to move tickets from one project to another (service project to service project). Im using the clone function and after the ticket is cloned, the automation del...
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We have a problem with an automation. Our automation cancels a ticket based on a request type and participation in a group. The request Type is selected from the list that can be accessed from the a...
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Hi folks, i have 2 project, let's call it Origin and Clone, when a ticket is opened on Origin i manually clone and move the issue to Clone. I set up an automation on Clone that align the status of ...
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We have for the past year been using Jira Service Managment, and our Users/Clients are happy to report and solve/comment issues. In a recent domain change we have changed from .dk to .com on...
295 views 1 2 Deleted user July 7, 2023 -
Hello everyone, I am using JIra Service management App. I have issue related to "Automatically allocation ticket by queue" maybe someone can assist me with this issue. My project receive tickets(S...
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Hello good morning to all. I have a doubt that I have been trying but without success. I have created 2 projects for two different companies, the problem starts when I invite customers to join in o...
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Hi all, Any body know how to change the Help Center url ? i.e https://1111.atlassian.net/servicedesk/customer/portal/ to https://3333.atlassian.net/servicedesk/customer/portal/ Thanks, Alex ...
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Hi All, I need to find all issues that have been assigned to Assignment Groups, that I am a manager of. ** We are using Asset - Groups and Users ** Example: I am a manager of 5 Assignment Gr...
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In JSM automation, if the value of variable A is the following example, Is it possible to get the sum of the values of variable A as a smart value? In this case the total value is 10. A = 2,2,3,2,1
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Hi, So since my title is a bit cryptic let me explain what I'm trying to comprehend here. On Cloud when you do a scan with Assets Discovery, after the scan is done the Discovery uploads your resu...
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Use Case: I want to store weekly individual statistics (mostly of the type "number of issues in filter A" divided by "number of issues in filter B") and don't want to need any commercial plugins. My...
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