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Jira Service Management
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Hi there, I know I can set this in the workflow for subtasks to prevent the main issue being closed, but what if there is an open linked issue. Has anyone come up with an automation to bounce an is...
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I currently have the IT helpdesk setup with "Assist / Halp" and tickets go back to our Jira Service management for tickets. I need to have a new team brought on to deal with technical issues for som...
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I got the value of each custom field of the numeric attribute in the jql query. When the acquired result variable (A) is displayed in the log, it has the following five values. A = 5,2,3,6,7 I want...
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Hi there, I have an automation that when a particular service request is approved it creates a linked issue in another project. I can pass over who the approval group was from the parent to the lin...
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Hi, Is there a way to setup notification in Asset Management ? I want set of users to be notified when an asset is added/updated. Thanks in Advance, Shesha
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Jira server has the ability to include table in canned responses which basically meant that a text table appeared as visual table. || ||Col 1||Col 2||Col 3|| ||FROM| | | | ||...
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We have done some migrations at the beginning of getting the Jira service management platform going but some data has been gathered on-prem since then and we would like to migrate the difference betw...
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How do I get early access to adding pictures into form?
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Hello, Checking for tips on how best to create a filter for Kanban boards using three different request types for different projects. Thank you
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Hello Checking for tips on the best way to complete Issues Security process. I have completed the following steps however trying to understand how to tie the newly created Issues Securit...
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I need to be able to connect an Exchange Online mailbox to our Jira Cloud for incoming emails but do not want to use a User Principal. In the past it was possible to set up an Azure App Regist...
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I am currently an on-prem (Data Center) Jira Service Management user and am using the Assets part. I have a CSV import setup using an uploaded file. Working fine. However I would like to change the ...
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Is Backup CLI EAP used to perform migrations to new instances of Jira Service Management projects? Has anyone used this tool? thank you link: https://confluence.atlassian.com/buc/backup-cli-eap-do...
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Hello! We are looking to provide our hiring managers with visibility of what our licensing per tool is when they are requesting different software for new hires. Is there a way in Jira Servi...
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when customer who is not configured in Jira Service management, but is suggested to send requests through email to support email, JSM ticket portal does not display the name of the customer w...
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Is there a way to dynamically or automatically update an organizations members for a project? It seems the only way to manage orgs for customers is manually which would be a pain for us.
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When a customer selects "other" they are given a field to submit details. That field isn't viewable when we open the ticket. How do I view the comment?
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We are implementing JSM (premium license) and working on setting up Incident and Event Management in OpsGenie & JSM. The documentation page (https://support.atlassian.com/opsgenie/docs/send...
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Hi Experts, Below requirements were received and I would like to seek of your inputs / expertise on it. An issue from Jira Software (Internal) will be manually linked to an issue in Jira Service M...
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I have a query, I am integrating opsgenie into Jira Service Management, when an alert is created in Opsgenie, it creates a Ticket in Jira, when I close that alert in Opsgenie, it resolves the Ticket ...
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How to get email notifications when changes are made to JIRA tasks? Everyone on my team should be getting the updates through email. Please see the screenshot for reference.
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Good afternoon! Faced with this problem, if from the portal click my requests, then there is an endless download and the browser console writes: Uncaught Attribute 'createdDate' does not exist, desp...
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We have our server configured to only allow tickets from users that already have an account. These accounts are pulled from Active Directory and represent most of our users. Each time a user without ...
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Hello everyone, I have a user that should not be admin (eg : shouldn't be able to add customfields for example) We have a project where SLAs values are based on some fields (priority and cu...
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My cloud instance users have the attached errors, can anyone have any update as I am unable to contact the Atlassian support
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Atlassian Community Events
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| 27 | |
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| September 15, 2025 11:39 PM PDT | ||
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| July 29, 2025 10:24 AM PDT |