How to create subcategories in Jira Service Desk portal categories

[Janna]

We are planning to create a subcategory in the portal

Thank you

[Teja]

Hi @Janna 

Welcome to Atlassian Community!

Presently, it’s only possible to organize the request types in Groups/category. I understand that you would like to add a sub-group/subcategories to better organize the request types, but there is no option for that at the moment.

There is a feature request suggesting the implementation of such ability - Add ability to organise request types in sub group

Please, click on vote and watch to receive updates about the feature.

Let me know if you have any questions.

Thanks,

Tejaswini