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- Questions
Jira Service Management
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One user getting email with this subject line "sd.admin.outgoing.email.default.subject", how to solve it?
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I've hidden a number of JSM project portals from the Help Center. The problem is, I can still see them when I do a Search from the Help Center. An example follows. Is there anyth...
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I've been asked for an add on that put like a security scheme on comments. It means comments should being seen by only a group of users and not all. There is something like that?
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We have users from different places making tickets. We started seeing some emails not making tickets, and believe it is because they have 2 subdomains. Example: ci.[city].ca.us Our JIRA email han...
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Hi there! Currently we're only using JSM for email requests, and have the inbox for our linked JSM email in each agent's outlook. So when someone emails a request, it goes to our Jira Service Managem...
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Is there a way to convert the Organizations field values in an array value so I can stored in a label field to be displayed in a Jira Software Field as right now Organization is not available in Jira...
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Hello, I've been testing ways to link issue tickets via customer email address. Followed steps here but this has not worked. We have public facing users creating requests for our internal t...
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So my company uses all 3 product Jira Service Management, Jira Software, and Confluence. We seem to paying for licenses for all employees for all three products. JSM Question We have two gr...
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Can anyone give me guidelines on how to disable KB article suggestions when you're using the search bar at the Help Center portal? Is it dependent on the project portals?
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Can we enable access to issues in a certain project for only people who are assigned to that card. They shouldn't be able to view any other cards in the project. How to accomplish this...
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This is regarding this article: https://confluence.atlassian.com/automationkb/how-to-count-the-number-of-times-an-issue-was-reopened-using-automation-for-jira-1183682960.html The auto...
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Hello, We are in the process of migrating from Jira Server to Jira Cloud. In our current organization, customers express their requests for new development on the JSM, a ticket synchronization take...
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Is there a way to force the order for Project Automations to trigger? Backstory: We have built our IT service desk in Jira and we are heavily dependent on Project Automation. Example: New User Cr...
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What's the best way to show customer feature requests in a pie chart on dashboard for specific dates
I'm currently looking for the best way to surface which types of customer feature requests we've received from Jan 1, 2023 - present in a dashboard (pie chart). Background info/context: When a cust...
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Can I have unique pre-built instructions within the description field for each request type in a JSM portal?
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We need to move a project from JSW Server to JSM Cloud. We were using the JSW Server instance as customer facing providing users with access and separating them with issue security, we also ha...
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Hello Team, I want to allow portal only Customer to allow the transition on the portal ( I have already shown the transition on portal with the help of workflow checkbox option) and not any J...
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I use the Issue Checklist Free app from the Atlassian Marketplace. Long story short it auto updated and broke some base functionality of my checklist. I am simply looking for a way to disable not jus...
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Please give the API for creating reference type in jira asset
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Is there a way where we can download timestamps for a tickect about when it was moved from A->B->C column on the board.
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hello Team, I'm new to JSM. I need to create filters and Dashboard with below requirement. please help me on this. i want filter with Support group starts with "Apps" or contains...
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I want to add our company name in the email subject. Changed the subject from: ${issue.key}: ${issue.summary} to ${issue.key} Autoflex: ${issue.summary} But Autoflex: is not showing in t...
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In our Service desk, I do not customers to be able to directly create Bugreports, but rather for the technicians to make the decision as customers tend do miscaracterize Service requests or User erro...
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Hi Community I have a few questions Please reply all in-line for me, Thanks in advance : I have spun up JSM to be used for our new customer. My questions are in order for the customers to...
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Hi, I would like to set up an automation such that an e-mail is sent 5 days before the 20th day of the current month. May i need a JQL?
Related collections
Atlassian Community Events
| User | Count |
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| 28 | |
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| 4 |
| Subject | Author | Posted |
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| 22m ago | ||
| 4 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |