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Community resources
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Jira Service Management
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We've added Assist to a slack channel and we can already create tickets directly from the chat, but we've noticed that when we change the status of the ticket to "Done" from slack the ticket doesn't ...
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I am working on a Company Managed - Software development project with scrum board. Can I have a work/ business management project for exporting reports and project management services aligned with th...
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Hello, I am working on a software development company-managed project with customized statuses and workflows in an agile scrum board. We need an application to track bugs by epics, etc., get...
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Is it possible to populate all detail fields with an email request?
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Hi All, I currently have an automation to link tickets together when a custom field has the same value, this custom field is setup as a "Text Field (single line)". This works when you put anything i...
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I tried to create a filter that includes team. But that field is not reported in the statistic type.
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Hi, As JIRA Cloud does not allow for individual project priority schemes, would it be fine to set the default priority as P4 for all projects as they can be changed as needed but in one project, I h...
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When customers are added to "request participants" field one by one they receive an email and are able to access the issue but when the customers are added as a single organization to the field ...
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Dear Community, I created two different types of Projects. Now I want to change the Servicemanagement-Projekt into a Team-Servicemanagement-Projekt or maybe otherwise. 1. How and where c...
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Hello everyone, a handful of our team have a question regarding the functionality of the Planning feature. By setting up a customized time (where the amount of days is not fixed) we get an ...
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I deleted the space without archive accidentaly... I'd like to restore the space. Is it possible ?
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Dear Sir/Madam Some users are encounter issue on email style like heading 1, heading 3 and others, it's not working on their side. Please advise anything that we could check. Thank you. Ken
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I needed to balance the workload based on my team's skill set.
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Hi All, When Customers are trying to add Request Participants via the Customer Portal, the list isnt populating available users for them. eg. When i (as a User within Jira) start typing a nam...
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Hi All, I want to restrict the customers to dedicated projects. I have 2 different projects like Project A and Project B, and want to configure like below. customers who have the access to the por...
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Hello. I have a question. Is there any way you can put your Jira Service Management Project into maintenance mode? Like when the customers open the link to the site, it would show that the site is in...
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Good afternoon, how could you help us to know how we can eliminate the email signatures, because it does not fit correctly in the ticket. I hope I have made myself understood. I appreciate ...
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Hello, I managed to create a maintenance issue report form but I'd like to create fields with personalized options such as our list of vehicles so that the receiver can identify which vehicle has th...
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Tengo un proyecto de asistencia donde se reciben ticket de el area legal de la empresa y necesito que esos ticket se compartan automáticamente con una organización que ya tengo creada, y que todos lo...
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...he external customers. Is there a way, I can restrict which projects can be made public to external customers?
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When an user is assigned to a ticket which is still in open status, then the other users/project admins shouldn't be able to assign that user to another tickets. Is it possible to achieve this using ...
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I have created a "Printer Faults" request, based on the Service Request issue type. The request allows customers to log a ticket where they select a printer from a list of assets, and describe the fa...
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I am not able to update an ObjectAttributeValueBean after modifying a value with MutableObjectAttributeValueBean def objectServer_AttributeVertraulichkeit = objectFacade.loadObjectAttribute...
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I've got several rules that are suppose to trigger when an issue in my board is created- however after checking the audit logs I cannot see that they are getting triggered? I am manually creating th...
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