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Jira Service Management
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Hello Community, I had one query regarding JSM customer portal (cloud).I have created an MS-form and also i have a QR for that i want to display that QR image on my customer portal is there an...
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Hi all, We created another JSM project and we want to copy issues from the old project to the new. What is the best way to achieve this? We want to keep the issues from old project and have the per...
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How we can add a Chart Support Systeam to our Jira Service management for Data Center Version which can support----->Live chat Support, Users to Create Ticket Via Chat please suggest plugi...
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Wondering if we are not thinking of Services and Request types correctly In my mind, each Request Type should relate to at least one service i.e. the 'things' that you offer under that servi...
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I've been using Jira Service Management for a while now and what I fail to still understand is how a service desk team can effectively be managed on the platform? I would like to know how other team...
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I have a filter I need to create whereby I basically want to say: "Updated" >= 2023-09-05 AND "Updated" <= 2023-09-06 AND "Updated By" != "My Name" However it doesn't seem to work, says no ma...
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How can I speak with a customer service agent for Trello? It's time to renew and I need to understand about guest privileges and how to change licenses before renewal.
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Your Jira administrator has not yet configured this contact form. error
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Buenos días: Estoy intentando crear una variable que me guarde el número de objetos que se han creado en un esquema. Esto es, si tengo un esquema denominado usuarios quiero que mi variable guarde el...
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THOUSANDS OF USERS ARE GETTINS SCAM MAILS ABOUT BITCOIN AND OTHER STUFF FROM THIS SERVICE AND YOU DO NOTHING. APPARENTLY THEY ADDED ME AS COLLABORATOR. SO I COULD AT LEAST WARN EVERYONE ELSE IT WAS A...
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Hi all - I have multiple forms, which I need direction to automate them with the name, ticket content and a person who submitted this ticket. Please assist. Murad
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I'm having trouble giving users the ability to select an assignee when they place a service request. Currently, when a user creates a service ticket they do not have the ability to select an a...
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I have a few domains that links to our service desk portal and I would like to know where the tickets are coming from. Is this possible, maybe through url parameters or something?
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I'm part of the ERG leadership and we are creating an Intake process. The question came up if Jira is going away or being replaced by Smartsheet?
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Hello everyone, Have cascade field with parents and childs. I want to show in one project for ticket both levels on 2nd project - only parent Is there are any options for that? Thank you
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Re-posting. For example - We had an incoming submission from someone@adly.com but these Organization rules (see below) didn't recognize adly.com under [S] Path Social. What are we m...
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Hi, I have suddenly stopped receiving the CSAT survey after setting the resolution to Done for tickets. I have ensured the following are done: 1. Collect satisfaction (CSAT) feedback is on under "S...
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The legacy automation rules are set to default run as me. With the Jira update to 9.4.6 I am getting emails from Jira anytime the reporter adds additional details, shares the ticket with others, or w...
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Good morning guys, I need to do an automation in Jira service Manager, where when an item is created, I want it to look for the latest version released within another project and do a Set Resolution...
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Is there a way to Bulk search and select issues to link to a single issue? I don't see any way to bulk search & select issues, I am only able to search for and select 1 item at a time. ...
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Hello Jira Boffens. I have read a few posts, but I am not getting the answer. I have a text field that captures an email address name.surname@email.com I would like to update the Reporter field fo...
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Hello :) Bear with me till the end, it gets more complicated than this: I would like to know the time the ticket has been in certain status. To make it easier I will simplify wit...
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Hi Jira Support, I've set up a Service Desk for internal use to report bugs. However, when I add a "customer" that already has a Jira account, they don't receive a link via mail to log in an...
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Hello Experts I would need help with your expertize Business Case: I reach out to different development team units example as below Unit A Team A1 Team A2 Team A3 Unit B Team B1 Team B2...
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how to create a phone number field with country code in jira like, +91 1234567890
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| 28 | |
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| Subject | Author | Posted |
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| 48m ago | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |