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Jira Service Management
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I'm doing a forecast report to see if we can finish all remaining issues in Jira.
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Hi, What are the industry standard reports which most of the companies are using with respective to JSM. Please help me most of the companies are using what kind of reports. Thanks,
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Hi, After configuring Jira ITSM and commencing its usage, we granted Confluence guest access to several existing ITSM users. However, upon logging into the customer portal, they are encountering a s...
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Hi all, I have an automation rule that triggers when the approver for an issue is changed, works perfectly if someone changes it on the agents view for the issue. I also want it to fire when the ap...
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Hi! I would like to copy comments from one project to another when there are links between tickets. But that appears the author of the comments in front, is it possible?
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Hi, I wonder if anyone can help with the following: Using Jira Service Management and Assets I have objects for users with an attribute of "Approving Manager" Created a custom field with ...
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Realizei a extração de um relatório e identifiquei mais de mil chamados que preciso encerrar, gostaria de saber se existe alguma forma de encerrar um lote de chamados de uma única vez.
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Hi, I would like to delete inactive user and I can't find how it works. Someone know there ? Thanks in advance for your support, Regards
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We have a service desk workflow now in Jira with one approval step. We want to add a preapproval step to validate if the request is valid before with a different group of approvers. Is th...
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Hi! I was searching a way to translate the portal to different languages in Jira Service Manager Cloud, a community manager suggested me this articles: https://support.atlassian.com/jira-service-man...
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Hello everyone. Is there any way to highlight an issue status on the queue for example if I have issues with the status open they will be highlighted as Flagged work on Software Projects?
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Hi Team, As a Beginner, which certification is helpful for Jira Service Management? I am exploring basic version of Jira Service Management - ITSM Can you please provide me certification det...
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Hi everyone, In our organization we will soon (in a few months) be moving to JSM Cloud as our main ITSM system. What I'd like to know are information for the following scenario: We want to built a ...
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Hi there, I'd like to ask a question around integration of MS Teams with Jira Service Management. I know that for a while Jira Service Management had ChatOps integration for Incidents only, which se...
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KPB is a external tool for article management. Want to access the article from this tool using JSM. Is this possbile? If yes, how to do it?
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Hi, We have lambda's running daily in multiple AWS accounts. If a certain event happens, they create a ticket in our service desk via the REST API. Since the lambdas are running in ...
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I am looking for the permissions to show a colleague in Service Desk the Customers. What permissions must be set to make the Customer icon active and that the colleague can view the customers? See im...
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Hi, I would like to customize the mail send to the person responsible for the ticket. I would like to add the content of the ticket on not only the following screen : I...
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Hi all, Would really appreciate any advice or thoughts on this. I am currently creating a form that requires two insight (Asset) custom fields. They have been configured in such a w...
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Hello! All of a sudden, my automations that are configured to respond to ""Request Type" = "<Type of Request>" has suddenly stopped working with the message: The operator '=' is not supported...
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Hello, I would like to track bugs (daily/ sprint) reports in a software - company managed - project for both internal developers and 3rd party members such as external developers, project ma...
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Bug with showing all information in jira project through assist. When we created task in slack through atlassian assist all ok i saw all information about ticket all work fine on this step.When we re...
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...he Public. My security scheme is the following: When trying to create an issue from a non-registered user, I still receive a message saying that the self-registration is disabled. (sorry t...
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My code modifies the specific referenceID, but I am not able to update it and can't find a method in class MutableObjectAttributeValue def objectAttributeBean_definition = objectFacade.loadObjectAtt...
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Hi Team, As per our logs, we can see a few requests getting 500 Internal server errors from JIRA. We can see Jira-count & Jira-fifo API's getting 500 internal server errors since June month on...
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