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Jira Service Management
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Hello community, I am writing to you because I have a question. I have a project in which when a new issue is created, the email is not sent to the client (reporter), however the assignee receives...
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Hello Jira community I am an administrator in two Jiras projects. I built the Help Center portal myself, but now when I want to change the banner in the Portal I get this message that I dont have ac...
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This may be a silly question but, I am looking for a simple way to set up a way for folks internal to our company to submit ideas for new features and functions to existing and new products on the dr...
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Hi all, I'm not receiving email notifications for only some type of requests. My notification schema is set to send emails when issues are created to our support group of which I am part of. However...
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Hi guys, We have just enabled JSM on our account. We only wanted to trial the free tier but of course we were forced onto standard sigh I have tried to downgrade but we have somehow automatically b...
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Hello, I've set a forms so my customer can enter some quantity item to order. exemple: Laptop qty (key field = 'laptop-qty') It's not a Jira custom field as I would have 200 custom fie...
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Hi there, When i make a comment on a ticket the email is sent to the requestor but i am not sure how to edit the email label so its a little more professional! (see image). Any ...
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Hi folks, We want to use a Formular as an Orderform for (Paper)Business Cards. In the Ordner form are fields for Name, position, needed Number of Cards etc. Whenever a Ticket is released in t...
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Trate de seguir este procedimiento Configuring Jira Service Management approvals | Administering Jira applications Data Center and Server 9.11 | Atlassian Documentation, pero no me aparece la op...
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Could someone tell what is wrong with this filter? type = Incident AND priority in ("High", "Very High") AND ("Product Type" = "On-premise" OR "Product Type" = "Public Cloud") AND status = Open ...
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Hello. Has anyone ever migrated Cherwell to JSM? Was there a soecific tool that was used?
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I am very new to using JIRA and would benefit from some guidance regarding a customer request. We have a REST API that is capturing RPA data on behalf of our client. The event data is being manage...
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Hi As an Account manager, I would like to be able to "subscribe" to several organisations to be notified each time they open a ticket At the moment I can only start watching Tickets after s...
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I have a question about automating JIRA service management. Are there any documents that describe processes that cannot be achieved through automation? For example, repeated processing is not possib...
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Hello to all of you. I am trying an automation from a ticket (SD) to a linked ticket (DEV). Already worked correctly, I leave the automation working. But we want to go a little further and...
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Hi, I am having a problem with @-mention. When editing the Description field of an existing issue, the list of users pops up after pressing '@'. But when creating a new issue, I am instead aske...
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Hello, Is there any documentation anywhere (or maybe an internal way to find out via the DB, logs or scriptrunner) to tell me which embedded version of Crowd is in each version of each product? &nb...
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Hi I can't figure out how to get the sub tasks to auto assign to the same owner as the parent task, at the moment they're unassigned when set up, and the concern is that they'll be miss...
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How to Update Affected version automatically from one project to another project in jira data center
Hello Team, Is there any possible way to "Update Affected version" from one project to another project in Jira data center automatically. Example: Legacy automation etc. Thanks
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Hello Team, It would be appreciated if I get an response as earlier from you. We want to include request type details in customer notification email and tried with below smart value but its not wor...
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We have recently upgraded JSM from 9.0.0 to 9.10.1 and since then the customer satisfaction email is sent incorrectly... It used to look like this... Is there a way to...
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Hi, I would like to add form data in print of any issue or the doc export for the audit purpose. I can add the form to the issue but when I click on print of the issue, the form response is not show...
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Hi community, we met with curious situation we can not find any result with full FQDN. if I search via key...
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Hi, in jira insight I do have 2 fields 1) select with options and text field I need text field to get value of select every time select changes using automation that works only when I'm saving wh...
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Hello, I want to create a predefined text with a predefined time for time tracking. This should make it possible to record certain activities with the fewest steps and to store an average time. Is ...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |