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Jira Service Management
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Wondering if anyone can offer any suggestions for a strange issue I'm having. I have an IT Support portal set up in JSM, and several months ago I set up our Cloud backup solution to send copies of it...
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Goodmorning, I'm new to jira and i m a little bit confused about how use it. I would like when a client fill the forms to create a ticket and select a specific value on a drop down list an au...
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Hi, does anyone know how to update the account settings for a single client and all their users in bulk? The client wants to integrate with an authorised app but it needs the email contact settings u...
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I've some different request forms. Been working for a while now. I'm creating a new request type - it is almost identical to the one we use for bugs, but now the issue type is support. That is...
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Somos varios departamentos utilizando jira, departamento de producto , dep. I+D , Calidad , operaciones , en un futuro seremos más. Entre nuestro trabajo diario una parte es un flujo compartido de l...
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Hi Guys, Just a quick question.... where or how can I add columns in the excel generated from "view all issues"? Is there a way to modify this feature? For example, I want to add a request type in...
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We have a customer who switched off notifications for JSM ticket and we cannot find a way to switch them back on?
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Suddenly Service desk team unable to see service requests in Jira service Management portal.
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Is it possible to have a chart, where time is displayed on the Y-axis And Jira closed tickets on the X axis; want to present the resolution time of the tickets. Is there an option to have such a ch...
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조직에 속한 고객들은 같은 조직의 고객이 생성한 티켓에 접근이 가능합니다. 하지만 보안 상 중요한 내용이 담긴 특정 티켓은 접근하지 못하게 해야합니다. 방법이 있습니까?
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Hi, I need to make a table of transitions and it's conditions currently I'm using scriptRunner I've got transitions by def transitions = workflow.getAllActions() but how to get condition so I co...
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Hi all, I set up an incoming mail handler service for our new JSM project. But I could not find where I could update the schedule of it from Settings > Advanced > Services. Only optio I can se...
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Hi, Let's say I have two Asset type Custom Fields: I select 'Application A' from the first field, and then I want the second field to only show Assets that have a relationship with the 'Application...
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Good Afternoon I am hoping you can help me – I am attempting to add a visitor request to JIRA and I keep getting stuck at the below – no matter what I enter for internship supervisor it won...
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I'm hoping someone is able to see something that I am clearly missing. I have a workflow that I don't want to transition to complete if the field "NDA required" is yes and the "NDA attached" fi...
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I'm trying to get a custom_field value label. From the table issue_multiselect_history I'm able to see my value (107) But I cannot find it in the table field_option Therefor...
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Don't know how to resolve this but I'm being chaotic and placing my grievance through Atlassian. I've been invited to multiple project recently and I have no way of removing myself from the projects....
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Hi, I need to create a simple service management project with two stage approval process. What should be the next step once a project is created in Jira instance? Like to create the Request type firs...
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Hi community, i have the next request: I need to create a list of automations to comment on the issue (as a reminder) every certain number of days (5, 7, 9, 11, 13 and 15) to the client. For exampl...
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Im trying to change the name of the project and the name doesnt change
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I have more than 20 to 30 duplicates asset, but I have deleted all duplicates assets. But I do not know how to prevent that and make sure that the duplicates asset will not come in the future. &nbs...
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Hi Team, Can anyone guide me-- How to make Email field as required in Issue collector(Jira Data center) Best Regards, AK
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Hi there, I am exploring the possibility to create a two stage onboarding form. We currently use a single form that is filled in by HR. Once completed, it triggers the creation of several tick...
413 views 3 0 Deleted user September 5, 2023 -
Is there any way to send google forms answers to jira work management and create an issue with answe
HI, I use google forms and want Jira automatically create an issue with answers. I tried IFTTT but they create an issue only with 5 answers, but i have more in google forms. How can i realize this? c...
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Hello, community, I am trying to export project issues into Google Sheets using Jira Cloud for Sheets. but I am getting an error The value 'CNT' does not exist for the field 'p...
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| September 15, 2025 6:30 AM PDT |