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Jira Service Management
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Hello Everyone in the Atlassian Community! Recently, I have noticed that many of us are looking for various add-ons for Jira to facilitate and streamline our work. Naturally, this need arises from b...
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Hello! Is there a way to work around the issue of sharing sub-tasks with individuals who are not part of my Service Desk project? I've set up an automation that generates new sub-tasks for specific...
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Hello there. When I attach multiple files (images) to any issue, I cannot cycle through them. I have to close the currently opened image and then open the next one. There used to be a white Arrow (...
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We are on the standard pricing model and we are stuck at a max of 50 agents which are all in use, we have 3 new starters that require and Agent license. I am confused as we should be able to have ...
275 views 1 0 Deleted user August 7, 2023 -
I need help regarding creating SLA, my requirement is to set the overdue sla based on the due date assigned to the issue, for example i created an issue today and the due date is 10th in that case my...
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Is there any way I could get the "logged in user" (from rule trigger) and set it as attribute in object schema automation? The goal is to automatically set a "creator" attribute when creating an...
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Hi Team, Today, we created a form which is equivalent to excel, so we did that fully, but unable to make it perfect view for the customers who fill the form, viewers or the approver. The screen siz...
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Hi ! I'm trying to try using Jira Service Management to sort and track user requests. Tasks are created based on incoming mail. If users select "reply to message" in the mail, then jira does not re...
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Hello my name is Simone is received an email a few days ago about getting onboard with this company and I was told to respond to the email that someone from this company sent but I never got the emai...
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I don't understand why I have been invited to use this product or what it really is all about...if I'm an agent does that mean I'll get paid from it..?
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Is there a way to view how many licenses are active and how many are inactive in the Asset Database (formerly Insights) of Jira Service Management? In detail: Is it possible to see how many software...
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...ake the project as Public? Which is something I want do not want to opt for. Is there a way I can have specific email domains such as @Example.com or @git.com be able to send emails to these p...
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Recently added a custom email to individual project. Where emails received into Reportphishing@<company>.co.uk would open an issue on particular service request type. We currently onl...
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We want to manage the creation of Learning Management courses in sprints but also want users to be ablet to request topics through the JSM Customer Portal so everything is setup in JSM at the moment....
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I am auditing tickets type = "change" that have not been approved.
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Can Jira Forms make a sub selection menu appear when an option is selected? So when the first menu item is selected I want to see 4 related items, when the second is selected I want to see 3 related ...
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We want to be notified when some of our business apps are below a certain amount of licenses and it submit a ticket in jira when that happens. Has anyone ever done this before or know if that is poss...
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Problem: If you change the Request Type names, this will break the JQLs queries used on Filters, SLAs and Automations. To solve this problem, I found that we can use Request Types IDs on ...
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When adding new areas to a published production facing portal, how does one keep it from use during the construction phase? The JIRA portal does not seem to have a way to draft a space then publish i...
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Pessoal, boa tarde! Preciso ativar o campo "desenvolvimento" dentro do projeto que estamos atuando para que os nossos devs consigam realizar branch, commit e etc. Como habilito essa função? N...
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Hello, I hope you’re doing well. I received an invitation that I thought was real and got added to a bitcoin spam/scam project in Atlassian. I believe these users are abusing Atlassian...
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hello team I'd like to know why, when I select the tickets I've created, I get open tickets as a filter, but I find closed tickets. I don't get it. Would you have an explanation for this, please? ...
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Hi Team, I've looked through the limitations, comparisons, and migration documentation, but must have missed this, or perhaps it's not explicitly stated? I have a Cloud instance, but am migrati...
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We have 10-15 users that submit a certain type of request and we want them to be able to view a dashboard that renders filter results for their requests. We want any one customer to be able to view t...
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Hello, I have a support project set up on Jira. My personal Gmail is linked to it and every time I receive an email, a ticket is created in the Jira project- which works great. However, if I reply to...
Atlassian Community Events
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| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
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| June 20, 2025 12:16 PM PDT |