Jira Service Management

We use a Jira customer portal to receive any bug/product feature requests, and want to know if we respond to a ticket, is it possible to respond as a Team such as "Customer Support Team" as opposed t...

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• jira-service-management
• jira-service-management-cloud

Hi Team,   I have some issue in mail process from Approve/Decline from Customer Notifications. Mail is not getting triggered on my Organization mail, but its shows in my request page. Also t...

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• jira-service-management
• jira-service-management-cloud

Hi I'm trying to create automation what check is e-mail sender exist in jira as customer or not. into jira service management come in e-mail where in description is end user name and e-mail address...

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• jira-service-management-server
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I have a workflow where there is a approval step like out 5 user 3 approvals the ticket will move to the approved status or next status, If same way I want when their 3 user rejected or delice t...

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• jira-service-management
• jira-service-management-cloud

Hi,   Does anybody come across to search object that contains some text in the name, example name~ test  

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• jira-service-management
• jira-service-management-cloud

Hello community, In the Jira Data Center model, I fill the objects under the Assets schema with Database import. I expect the existing objects to be updated only in the import process after making c...

• jira-service-management
• jira-service-management-server
• server

I have activated Atlassian Intelligence for my Jira Service Management "Premium" account, but when I select Comments > Summarize option does not appear. What I am missing?

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• jira-service-management
• jira-service-management-cloud

We need to add a column in the list of related issues in issue details screen- links section and that column value has to be fetched from the customized database table.

• jira-service-desk
• jira-service-management

Hi Community, So when we first started using the User profile Jira service management - customer for staff that needed portal access but no access needed to the actual projects it worked well (...

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• jira-service-management
• jira-service-management-cloud

Hi, How have you solved in Jira cloud following scenario: Customer will send ticket Jira service desk and the technician needs assistance to solve it from outside provider. So they need to contact ...

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• jira-service-management
• jira-service-management-cloud

any one idea, what exactly gives the result (date ) of cron expression : 0 0 1,16 * * ?

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• jira-service-management
• jira-service-management-cloud

Hi Team I have some trouble, i can not found this issue below https://ca-pm.atlassian.net/browse/OTC-37 https://ca-pm.atlassian.net/browse/OTC-37 Couldn't have any access, please kindly help allo...

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• jira-service-management
• jira-service-management-cloud

Hi Atlassian Expert, I'd like to set a mandatory for Feedback Form Jira Service Management because the user was usually not aware of the request form that we share after the ticket status moves to "...

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• feedback
• jira
• jira-service-management
• jira-service-management-cloud

Hi,  I am new to Jira. We are using Jira cloud Premium Cloud I want to generate the Jira issues report in Excel. In that, generates the resolution time( difference between created date and issu...

• jira
• jira-service-desk-cloud
• jira-service-management-cloud
• jira-software

Hi there, This returns nothing project = TB AND "Affected device" in iqlFunction("objectType = \"End User Devices\" and Name = {issue.Affected device.name}") BUT if I put Name = "hardcoded name of...

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• jira-service-management
• jira-service-management-cloud

I added a notification to the scheme for my service project, 3 in fact and I still get no email when a user creates an issue via email.

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• jira-service-management-cloud

Some spammer added me into a project and I keep getting notifications. I cannot leave his project. As far as I read, I can delete my account, but I have some real projects ongoing. Can someone just ...

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* Can anyone advise re this please? * We are currently on Jira v9.4.2 Thanks for any help. Rgds, Steve G

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• jira-service-management-server
• server

We need to restrict the user for creating the new issue type that we are developing. The users of specific role/group should only be allowed to create the issue type, and the issue type is getting se...

• jira-service-management
• unknown-hosting-type

Hi all, I created an automation rule to send email alert when an incident priority is set to P1 - Critical. To test the email is look & content, I initially had it on manual trigger. Then I upda...

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• jira-service-management
• jira-service-management-cloud

We're implementing the Connector for Salesforce and Jira from Service Rocket (now Appfire) in Jira Cloud. We're setting up this automation that will pull the value of a people field from Salesforce ...

• cloud
• jira-service-management
• jira-service-management-cloud

Would anyone be willing to share resources/screenshots/notes/videos on workflows that you have in place starting with Feature request intake all the way through development and release?  I real...

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• jira-service-management
• jira-service-management-cloud

can we used company managed project for asset tracking system ?????? Would like to see if it's possible to create a company managed project that does the following:  1.Auto-creates a task ...

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• jira-service-management
• jira-service-management-cloud

During issue creation, images/icons are not visible from the request type drop down. When inspecting the images found Error Message:   "You do not have permission to view avatar"   ...

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• jira-service-management
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I've created a sub-task of type "Demande de modification" and developed a SIL script for a post-function. My goal is to assign the sub-task to Group only when the assignee of the parent issue belongs...

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• jira-service-management-server
• server