Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Tenemos la siguiente inquietud. Desde el esquema de permisos estamos dando acceso a los agentes en Permisos de seguimiento del tiempo, para que puedan crear informes y editarlos. Informes desde...
307 views 0 0 Deleted user October 27, 2023 -
Hi, I've designed a dashboard to monitor JIRA tickets failing to meet our organization's first response time SLA of 6 hours. However, the dashboard's data is unreliable because it includes tic...
-
Using Automation for Jira: I need to be able to attach a form matching a value in a custom field. The custom field may have 1 or more values and may require 1 or more forms to be attached to the iss...
-
We are trying to send users to a new tool from a Portal Request Type and I'd like to do the following: A form that has a drop down with user's location. Depending on which location is selected, the...
-
Hi there, I am attempting to pull records that match: Due more than 30 days ago Does not have the label "Post_Survey" Status = Done I am continuing to get 0 recor...
-
Hi everyone, I am using Jira Service Management 5.10.0 and Jira Core 9.10.0 Which Oracle database version or edition is best one Please help.
-
Greetings, In Jira cloud is there a way to configure the tabs on a project board? All of the information I find is for dashboards.
-
Hello, is this app not working? I schedule repeats and save it, and nothing happens. No cards listed in the repeater menu.
-
When I tried to restore using the xml file I had, I encountered an error stating that value is too big for column. I found this link which has a link to a solution for the error that I am facing but...
-
Hi All, Currently, I have a Fast-track post function applied on my workflow which is transitioning the issues to next status based on the custom field values. Ex- If Request type = XYZ t...
-
I have a JQL query running on Excel cloud that return the data as I want but for the field "Approvals" it return this can't parse unknown array types is there any way to g...
-
When writing an internal commnet, the lockpad is not visible next to the comment section to select other organization or group
-
I have created and tested a form in jiraServiceManagement, but I am having trouble with the CAPTCHA screen. The form is set up as follows. -In Customer Access, I have set "Customers can access and ...
-
I went into internal access and set all the administrator roles, but for some reason those people who I have set this role do not have access to change the status, to change the execution. I created ...
-
Is there an automated way to add a group of external customer contacts (ie Their Helpdesk team) to a JSM case but only so that they have access to view the cases if they needed to? They do not want t...
-
I followed this instruction and it was working earlier. But I am getting authorization error now. https://dev.to/amin/atlassian-saml-sso-with-auth0-idp-2jg6 Now, I am getting an error "bu...
-
Hi here, I would like set the field priority based on the Impact field that is selected during the issue creation(from customer portal). If Impact is High, Priority should be set as High and same wa...
-
Hi everyone, I would like to link some Confluence pages to the customer portal. According to some suggestions at Jira Community, it is supposed to work if we add the Confluence page to...
-
...eso_comment = getFieldById("customfield_10215"); logger.info('Value : '+ reso_1call.getValue().name); if(reso_1call.getValue().name == 'Yes'){ reso_comment.setVisible(true); &n...
-
I'd like to make automation of change of asset object attribute but I can' t resolve this error. Please help me out. 【What I want to automate】 When: When the PC owner (asset object field) is edited...
-
I have 2 automation rules that are triggered by adding labels to Jira tasks: - Rule 1: Label A will change field Assignee (multiple) to project member (X, Y) - Rule 2: Label B will change field Ass...
-
Hello Community, I'm trying to create an automation rule to update the Company, Department and Office asset object fields based on the value in my "All branches" assets objects type field. ...
-
I have an automation for parent issues with sub-tasks. If one of the sub-tasks is In Progress, then I want the parent issue to be In Progress. Below is the rule I'm using. Also, I know it's an if-els...
-
I am doing a trial of Jira Service Management. I can't find clear, simple instructions anywhere on how to enable Approvals for Change requests submitted to the portal. Once Changes are submitted to m...
-
When calls are received we would like to be able to have a ticket created with the caller's information.
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 29 | |
| 10 | |
| 8 | |
| 6 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 8 hours ago | ||
| 10 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |