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Jira Service Management
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Hello Community, I'm trying to create an automation rule to update the Company, Department and Office asset object fields based on the value in my "All branches" assets objects type field. ...
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I have an automation for parent issues with sub-tasks. If one of the sub-tasks is In Progress, then I want the parent issue to be In Progress. Below is the rule I'm using. Also, I know it's an if-els...
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I am doing a trial of Jira Service Management. I can't find clear, simple instructions anywhere on how to enable Approvals for Change requests submitted to the portal. Once Changes are submitted to m...
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When calls are received we would like to be able to have a ticket created with the caller's information.
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We want to know how releases are communicated, what the impact is likely to be and how we can be prepared for incoming releases, from Atlassian. Is there advanced communications with instructi...
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Hello, I would like to copy a project, i.e. its whole configuration, to another JSM cloud site. Is it technically possible and if yes, how? I've seen a few older similar questions in the community ...
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Guys, I have a question and I looked for an answer but I couldn't find it. Why does the "AQL" option sometimes appear as a "Branch" option in Automation, and other times this option does not appear?...
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I'm trying to filter down to requests that were declined by a specific user group (we set approvals by user groups, allows the team to delegate review and approval). Is there a way to do this? ...
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Hi, I'd like to know how to set up these links that show up on the widget settings page. We want to link to a user manual article on confluence that shows above the 'contact us about' sectio...
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For Jira Service Management (v5.6.0 with Jira 9.6.0) -- where is the file location of when it's looking for the files or where is the uploaded file located? Object Schemas -> Configure -> Impo...
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Please advise the pros and cons to change the default workflow for JSM service request. So an issue can be transitioned to In Progress from Waiting for Customer status directly. Thanks much!!
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Hi All, we need basic JSM implementation clarifications. the Customers are raizing issues on an email address like support@company.com that has no password, so can't be configured in JSM instead th...
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I'm using the AssetIT app with service desk (currently testing) Is it possible to automatically pick a linked device when a ticket is created?
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Hello, We have 2 objects in assets: Systems Squads - which has referenced attribute (id-224) to Systems Catalog For both object I can have Custom Fields. Purpose: When someone pi...
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Dear all, I have 20 customers, each with their own Customer Portal (& customer service project). I want to add Confluence Pages to the Customer Portal, which would be project specific doc...
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Hi, currently we serve 20 customers and thus would like to have 20 distinct customer portals. Ideally with customized colors, logos, welcome message, announcement etc. So while each o...
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Hi all, I'm setting up a Service Desk Portal for our customers. I've added multiple articles to the portal so customers can help themselves. However, as a customer you can only see the articles if y...
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We need to hide one of the system field in the specific issue type create screen but this field should be available for rest of the issue types create screen. How can we achieve this?
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Hello All! I'm trying to create JQL to pull a specific issueType and all sub-tasks tied to this issueType. Ex: We have Epics which create specific issueTypes and then users create sub-tasks under t...
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I would like to add a separator for each field to the request type using a horizontal line. It's possible? Draft GREEN HORIZONTAL LINE
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Hi everyone, Setting up the JSM for an external customer use. I have the following issue and doesn't know how to cover it with JSM. A customer can submit a ticket which we call Technica...
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If we want to link tickets in the system, we always have to scroll down to select the value "relates to". Is there a way to set this relationship by default for the linking function?
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after pressing create users get this error: We received this error from your project: You do not have permission to create requests on behalf of other users. Once resolved, you can t...
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Hi Community, we are about to migrate our Data Center Instance into cloud. Actual we have advanced user information from on prem active directory in Jira Insight or "Assets" like department, busines...
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Can someone pls explain to me how that works
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Atlassian Community Events
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| 30 | |
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |