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I have created a automation for survey rating less than 3

Bramarambika Ks
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January 17, 2024

I created a automation following the steps in How to send notification when bad customer satisfaction received in Automation | Jira | Atlassian Documentation.

But alert gets triggerd for all ratings.

I need alerts only for ratings below 3, how do I do this please?

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Mark Segall
Community Champion
January 17, 2024

Hi @Bramarambika Ks and welcome to the community!

Can you please share a screen shot of your automation rule?  This will help us identify the source of the problem.

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