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adding a customer who already has a Jira account

Kristen
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January 17, 2024

I want to add a customer to a project. They already have a Jira account.

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Marc - Devoteam
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January 17, 2024

Hi @Kristen 

You need to be a Jira Admin or have to been granted the project administration permission or role.

If you don't have the project settings option in the menu on the left side on the project you are not able to grant people access to the project.

You need to reach out to a Jira or Site admin to grant the user permissions.

If your project is a team managed project; add-people-to-team-managed-projects 

Or if it is a company managed project; 

  1. In your project, select Project Settings > People.
  2. Select Add people to role. 
  3. Search for the user. You can add multiple users and groups, and delete those you have accidentally added in this Add users dialog.
  4. Select the required role and select Add

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