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- Jira Service Management
- Questions
Jira Service Management
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I inherited automation rules from someone no longer at the company, and I only know the basics of JSON. The rules are a mess and errors are logged 50% of the time, so I'm trying to clean them up. M...
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Hi, I hope I can explain this well enough. I am trying to create a Confluence page in a specific format using Jira Service Management Automation by sending a web request. I am also taking data from...
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We are rolling out Atlassian assist as a secondary channel for raising support requests but we're seeing some really inconsistent and unreliable behavior from the Slack app. In-channel, everyth...
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Hi guys, could you help me please? I want to create a gadget within my dashboard that would provide average customer satisfaction information for each employee service. Something very similar to th...
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Hi, my problem is that the linked issue does not inherit the content of Parent field. Thanks in advance for the answers
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We are importing our client contacts from Hubspot to Assets. We would like the Assets Object Schema "Client Customers" to create and maintain the users access, including assigning/removing to a...
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I am the organizations glbal admin but I am unable to add trial apps from the marketplace. When I go to the approve requests I am not sure how I approve the request or install it and I feel like I am...
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I'm the manager of a small IT Team who uses Jira Service Cloud to handle support requests. I am somewhat knowledgeable about JQL and SQL and do have admin rights to the project. The big pictu...
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Hello, Is there a way to customise the look and feel of the customer portal on a per project base? In addition, is it possible to add URLs to websites (for example an internal system) but have the ...
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HI, Since the migration of Confluence from server to data center, I have a problem when searching from JSM. the results are duplicated. I've checked my application links. I'm using version 8.5.4 ...
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Hi Folks, i have an Issue that a Project was created as Jira Service Management around 2 Years ago but we later discovered that now the Project Type Jira Software would be more suitable. Th...
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Hi Folks, i have a Lab Environment with Jira Software / Service Management installed. I have modified the Administrators Role in the System Security area to include another Group and a User as Defa...
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Hello, I'm trying to set up something in Jira Asset Management and Jira Service Management. Below I’m describing what I’m trying to do: I would like to be able to set up Jira Asset Management and J...
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I would like one of our JIRA accounts to only have access to one of our JIRA projects, so browse/edit access is restricted on all other projects. What is the best way to do this please?
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Hi, Having problems loading Jira pages (Service Management project) and tickets. Tickets sometimes load if accessed via the search window, but mostly do not load and left with a blank window. I tough...
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Hi, It could be me or if anyone else noticed this. The new view of automation page seems to be working very slow. Whenever I search for something or add new condition it just takes few seconds to lo...
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I would like to have the below three options exactly same on my board too. The heading, the text inside the text box along with the different editing option and also the text below the text box shou...
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All Users are getting Something went wrong Try refreshing or navigating to another page.ERROR:U5H9RA
Hi, While trying to log in to the platform for about an hour, the following errors are received for all products. I request your support regarding this issue. Kind regard
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We are experiencing issues with Jira Service Desk, our tickets are loading and then we see an error: An error occurred An error occurred while loading this page Is this a general issue? We h...
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We are experiencing intermittent errors within Jira this morning. At random intervals, when attempting to open specific tickets, we are presented with the following: We couldn't connect to th...
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We are getting the below error when trying to access the Service Desk HTTP Status 503 – Service Unavailable Type Status Report Message Service Unavailable Description The ser...
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Hello The JIRA web is not working. We need an URGENT assistance! Please check and inform.
951 views 9 1 Deleted user January 18, 2024 -
We seem to have an error Something went wrong Try refreshing or navigating to another page. ERROR: U5H9RA
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Mapping of Priority matrix in JSM. How can we map priority matrix
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I am unable to create a project for Jira Service Management as it stuck at the project name field, I tried to put TICLOUD but unable to create, is that any limitation or naming standard i need to fol...
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