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Jira Service Management
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We have a report request, to summarize the count of comments in each month. So I need to get the time of each comment. So I need 1. To get the time of each comment 2. To group the comment and...
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hello Team, we need to send notifications to DL using Automation rules. it's not working but if i add individual email instead of DL it's working. please help me how we...
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I know that the knowledge base search and the request type search are independent of each other. However, what is the relationship between these, and the knowledge bases that are being searched, spec...
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Hello! While trying to set up an automation using an advanced compare step, I get the following error: Error while parsing additional fields. Not valid JSON. It seems I can't compare t...
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I've been tasked to create an automation that links newly created tickets within a project (Project key: ITH) of a specific issue type (Service Request with Approvals) to the reporters past onboardin...
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i would like create automatically simple select (200 fields) with csv or file configuration. with csv file, it's easy to upload options in simple select. How do you do for create a lot of simple se...
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I have set up a workflow with an approval step in JSM Cloud and am struggling with configuring the transitions to Approved or Declined to function in the way my stakeholders want. In both the Custom...
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So I'm trying to capture user input from the virtual agent and pass it through as a variable into a web request. the number needed to be input from the user is 32 digits long and it seems it is conve...
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Hello I am currently configuring a 'Create issue(s)' post-function in Jira Cloud using the JMWE add-on and am having some trouble setting up a conditional expression that determines the destination ...
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Hello community. I need your collaboration to be able to set up the following automation: - Trigger: Schedule (daily) - Action: Lookup issues - Then: Send a slack msg The conditional would be th...
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We have Jira Service Management and Jira Insight fully setup/configured, I'm just trying to understand what license a users needs to access Insight? Since it's part of the JSM toolset, does the user ...
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Hi, I need help with this. I created a custom template on the client configuration in order to be send when a user create an issue, but I'm note receiving it. Rather I'm receivi...
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Hi, I implemented a restriction in our JSM project to disable commenting on closed tickets as described here: https://confluence.atlassian.com/jirakb/how-to-restrict-jira-service-management-customer...
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"Organizations" = "customfield_10002" (Custom label field.) "Org" = "customfield_10179" I am trying to automate: When the label field "Org" is changed, update the corresponding "Organizat...
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We have enough license & I'm administrator of that project still receiving attached error. Thanks & Regards, Jeya
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Hi, is there a way to filter or create the workload report, only for the open tickets. The default report shows all the ticket per user, even the closed, resolved or cancelled ones. Where can I ed...
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Hello community. Someone knows if it possible in JSM Cloud schedule an automation that make an export csv and send automatically an email with the report like attachment?
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Hello, I wonder if this is possible and how. We have a software project: Product Board and in here, there is a section for Development>Releases I wanted to check if its possible to ...
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Hi I am trying to import new tasks via a csv file. I want to add a link to a user inside the description of the issue. I tried to use the [~username] However no matter what I tried...
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https://community.atlassian.com/t5/Atlassian-Intelligence-Articles/Welcome-to-Atlassian-Intelligence-Features-now-in-beta/ba-p/2494009 If we activate this, does the user view will have any c...
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I have this error when the rule fires --> "Send Email Email sending has been disabled globally due to limits reached in the last 24 hours (if you just signed up, your sending limit will automatic...
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One of our Client company user mentioned that none of their employees are receiving email notifications of the support ticket they have raised on the Jira Portal. Why could this be at a company level...
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Hola! Necesito generar una automatización que se desencadene a partir de completar un campo de contexto en el proyecto "M", esta debe generar un ticket nuevo en el proyecto "C". Esos ticket deb...
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Hi everyone, i need some help. Since a time ago i can not be able to save (create) a bound ticket from another existing one. I create it selecting bound ticket, create bound ticket... and when I g...
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Bom dia Minha organização usa a solicitação de abertura de tickets por email. Em algumas situações , um email de abertura de novo ticket é incluído como observação em um ticket já aberto (em ...
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| September 9, 2025 11:40 AM PDT |