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Jira Service Management
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We have customers who have several complaints about the portal and I'm trying to discern if delivered functionality allows for flexibility here or if we need to look at third-party apps. 1) Customer...
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Hello Team, How can we create a ticket from one JSM Instance to another JSM instance using Webhooks? Any quick suggestions will be more helpful? Thanks,
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How to set Request Type Automatcially based on the selection Operational Catrgorization field values
Hello Team, We need to automatically set the Request types based on the Cascading field(Operational Categorization) values. Suppose Customer selects In the Cascading field as "Invoice-Power" then t...
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Is the Jira portal utilizing Jira Service Management for its support portal? Additionally, could you provide guidance on how to replicate the design of the Jira support portal as seen on https://supp...
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Hi All, Please advice Jira apps that can allow sets ticket attachments in automated email notifications. Dod someone had an experience on setting it up? We would like to: - ...
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Hi All! I am a Jira admin in Jira, created a connection request. When opening request in Portal, I see one Date format (date/month/year = the one we need), but another Jira user (he is also Jira adm...
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This is my JQL: due <= "0" AND project = GJP AND issuetype in standardIssueTypes() AND status in ("In Review", Pending, Reopened, TODO, "Work in progress") AND labels in ("Default", Learning, Reg...
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Dear Everyone, I have tried to explore some documents but cannot find out the way to use "Asset costom field" in Add condition of Jira Automation. From the option Issue Field Condition is not ...
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I tried this new category today. It's a new request type and linked to the original customer ticket (e.g. incidents) as shown in the screenshot. However, developers cannot edit the fields or be a...
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Hello, I have automations configured to send emails for various reasons. I would like this email to come from our service desk email address. The current setting is automation@mysite.atlassian...
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HI there we have different project types set up, and i am struggling to add certain small things in a certain epic / project which are coming from email. what i want: for examp...
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I use post function and scriptrunner to run groovy script when the issue is closed. Initially the script was used with Jira server, I don't know that when I migrate the code to Jira cloud, how could ...
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Hi Team, We are in process of purchasing license for Jira Service Management(Datacenter) for 50 users. We want to know if those users will be named or concurrent? i.e We can create only 50 users or ...
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Hi, there is a way to add a Open AI service in the data collected from Azure? i used this plugin "Assets - Azure Integrations" but i interested to discover Azure AI services https://confluenc...
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Hi there, I am looking for a way automate a daily report of issues/tasks/cards which have been deployed. For my team, "deployed" is a status AND at the moment a card hits that status a label...
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When working in a plan in Jira, how do I restrict or hide done epics from being selectable as a parent? I also don't see a way to identify if an epic is done when it is in the parent list.
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I do not see a button for user management, all of the other articles are showing that but I'm not seeing anything.
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I have a user that would like to get notification emails when the field on the Jira form called "Components" equals CRM. So if it does equal CRM, then send email to user. How can I ach...
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Hi, I've looked at this post How to manage seats for "software license" Assets (Insight) from a year ago, but I'm still struggling a bit. I am basically wanting to associate software, to...
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Hi everyone, I have to configure the SSO login in JSM (we have the Microsoft AD in this company). Is there any way to do it with native functions/features of JSM Cloud or is this possible only using...
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When I scan a QR code generated by Jira's built-in Asset Management tool (the "Assets" tab on Jira Service Management) I'm taken to a web page that is not set up for handheld device screens, and it h...
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I would like to automate a date field to always be the upcoming Thursday. I've tried variations of dayOfWeek and nothing works. Can someone suggest some smartvalues to try. Thank you.
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I want to follow the documentation and explore a demo service project for JSM. However, when I go to view all projects, I do not see Demo service project. It may have been deleted before ...
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Hello, Sometimes we need to forward Excel files or PDF documents to ticket reporters. We always get the message that they cannot open them because they need to log in to Jira. We have an outlook mai...
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Poject settings > Customer notifications > Edit template In html <div class="header"> </div> In css .header { background:url("https://myPicture.png"); } In preview htm...
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