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Jira Service Management
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I've recently experienced a fatal issue that prevents me from publishing/testing any new Jira Custom UI applications. This issue persists across all the projects I deploy. Even sample code doesn't de...
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En mi empresa tenemos varios tipos de entradas de incidentes, ya sea por el portal o vía mail. En el flujo de mail el cliente crea el incidente, una vez creado, el soportista recibe un mail con el no...
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We recently changed domains for email and want to convert all current portal-only over to the new domain. Is there a way to do it? All I have been able to find is how to change the name which doesn't...
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How I can custimize the customer portal sidebar? I want to add some fields.
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Hello Everyone, We are in the process of making our Service Desk transition to JIRA and we want to have two portals with two different views one will be only for students with basic requests...
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Hi, Having issues splitting up different types of objects in the same import/scan in CLOUD using Asset Discovery. We are doing a full network scan using SSH, Windows, vSphere + Agent Scan. The issue...
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We are looking for a report that would show how many tickets customers opened for a selected period of time.
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I have created an automation to display the days elapsed in resolving the ticket, it displays the value in days, hours ,mins and second. How can I configure it to consider only the business days and...
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Hi All, I'm new to Atlassian and needed help in adding a new feature to the existing feature of Jira. Like, for creating a new issue we need to enter the basic details in the create screen ...
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Hi Team, Actually we have a new issue forming up and tried some solutions, buts not getting success. Problem: We have created a Project in JSM and created some request types for Customer Por...
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Does anybody have any experience or suggestions regarding using Jira to manage customer incident communications, for example can Jira be integrated with Salesforce, Gmail or MailChimp The goal is th...
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Hi all, I have a question about logging into the customer portal of Jira Service Management. Does anyone know whether portal-only customers (i.e. those without an Atlassian account) will still be a...
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I have a task in JIRA that was added to a sprint already in the Done status (the farthest right column), and it didn't transition to any other statuses during the sprint. According to my un...
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Hola, estoy intentando hacer una configuración un poco más llamativa en mi centro de ayuda. El logo ya sé que no hay manera de aumentarlo, se ve muy chico. Los mensajes de bienvenida los modifiqué pe...
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I created a custom workflow for one of my projects. I noticed that when I change the status from In Process to Resolved, it no longer allows me to mark it done and does not allow me to make comments ...
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Hi, Can someone tell me how I will know that this feature is deployed for my environment, please?
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Why do subtasks have a Reply to customer tab if customers don't receive notifications from subtasks?
I have a JSM project My project has sub tasks Why does the subtask have a tab called Reply to Customer if we can't reply to customer from subtasks. Its very confusing for users Can we hide the Re...
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Cada vez que le respondo un ticket en la mesa de ayuda, no le llegan mis respuestas al cliente, por lo que tengo que llamarlo
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Hello, we are trying to figure out what the reports can pull exactly. We are needing more information from these reports than what they give. For example, we need to see how many Requests our technic...
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Hi, Atlassian recently announced that organizations can have custom domains for their JSM help center. Most of our help center customers have bookmarked the existing URL. If we change the URL, will...
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Hey, guys! I'm trying to clone and synchronize linked problems of the "Clone" type, using automations, but after testing the rule I created, it returns an error as if there were no linked pr...
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I need help to create a form on Jira using segment "end/star" However, I don't know how they work. How many segments can be used ? Does the "end" part has any sense?
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I'd like to find where I can easily access settings at the organization and site levels. This currently does not appear to be a very straightforward thing to achieve without a lot of clicking around....
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How do I change the icons on each Jira Service Management site we have? I've looked all over the place and cannot find matching icons. There are icons that can be changed on Projects within Jira, bu...
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Hi, I'm trying to create a rule (in the automation section) to add a comment when an issue is created and it has a specific status (Needs more info): The problem is when I create a problem and ...
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| User | Count |
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| 36 | |
| 15 | |
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| 6 |
| Subject | Author | Posted |
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| 5 hours ago | ||
| yesterday | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT |