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Jira Service Management
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Hi, We have followed below Article and Enabled CSAT in jira servicedesk https://confluence.atlassian.com/jirakb/how-to-troubleshoot-when-customer-satisfaction-survey-is-not-being-sent-in-jira-servi...
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Hey everyone, A number of the SLA-related reports included with JIRA are producing odd series values when those series include days where only a single issue is present, and that issue has breached ...
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I've found this article for Server Jira, but I cannot find an equivalent for Cloud products. JSM has a custom field called [Last Customer Comment Date] that we did not create. Before we...
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How can I add participant to my scrum board?
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Hey, quite new to Jira, currently setting up a basic IT service desk with three main Work Categories: Incidents, Service Requests and Changes. The idea is that Incidents would have different turnarou...
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Hi everybody, I am looking to build an automation rule which triggers every time an issue is created where the condition is: Summary starts with "Automatic reply" OR "Error message". Is it so...
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When a customer clicks View Profile to edit their profile on the portal screen, an invalid path error is displayed. Why is that so?
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Any way to create Jira using "Create Linked Issues" functionality without inheriting parent's sprint
Hey! I wanted to introduce "Create linked issue" as a process in my team in order to expediate the creation of follow-up bugs/improvements to tested tasks Jira completed from previous sprints, but th...
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Why do I create different service desks for different projects? Why don't I create a service desk for all projects if the projects are similar? Are there technical limitations for a project?
296 views 1 0 Deleted user January 5, 2024 -
Dear community members, Good day, Any ideas on how to convert an incident ticket to a problem ticket or a change ticket in JSM cloud? I cannot find any setting in the incident management m...
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Hi everyone, I have a problem that I want to create a request type in JSD portal that the original request submitter/reporter in several following step needs to approve the assignee's solution. Her...
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On an Organization, we have a Detail called "Region". The goal here is to filter queues using that Region. As far as I can see, Organization Details can't be used in queue filters, so I thought ...
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Hi All, I've just configured the integration for Endpoint Central and am liking it so far. Had a couple queries about some basic functionality for its use within a Ticket itself. Is it at a...
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Hey there! We want to generate a report from a single Issue that can summarize the amounts of numeric custom fields contained in a sub-task. Example: ITSL-545 has 3 different SubTasks -...
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I have implemented the solution provided in "How to only allow certain fields to be editable depending on Status" but it is not working in all statuses. The field to be edited is a custom field that ...
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We have a custom ticket type called Ops. The create form has a mix of standard fields and custom fields. We have a single user who is unable to see some of the fields of both types - standard ...
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I'm using Jira Service Management. I'd like to have our department email receive an email notification whenever a request is closed/marked done/etc. I thought it would be in one of the areas below....
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There are (at least) two ways to influence the shown fields when an issue is opened. 1. The screen that is applied "view issue" in the issue type screen scheme. 2. The issue view, reachable via t...
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Guys, I would like to know how to create a sequential label within Jira so that when the ticket is opened, it creates a sequential numbering
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Hi guys. Coul you help me? I'm creating an automation where I want a ticket, when created by the customer, to be distributed to a group of employees who will deal with that specific ticket. Each t...
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Hello everyone, I was wondering is there any way to move / re-assign a ticket in jira service desk from one queue to another. Best regards, Tom R.
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Hello Community, I have a project called "Monitoring" in Jira Service Managemnet with a template type IT Service Management. I need my internal and external clients to be able to generate a...
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I would like to create a form for a JSM project/issue type that already contains the fields that are in the generic screen some users are used to (so far, only some users are using JSM). I woul...
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Buen día, tengo configuradas unas automatizaciones en Jira Service Management, el flujo es simple, el cliente presenta un inconveniente y diligencia un formulario que se creo desde Jira, adjunta toda...
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Hi! I'm trying to add an image URL to the banner I inserted using Banner Macro. It always end up gray, regardless of the image size. Any suggestion to solve this?
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