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Community resources
Community resources
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Jira Service Management
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Hi all, I am writing some automated responses for customers and was wondering if there was a way I could customised it to the reporter's name. Example: Joe Blogs raises a request Automated...
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Bonjour, On viens de migrer vers Jira Service management et on a un réseau privé dans notre environnement, tout se passe bien a l'exception que dans notre réseau privé quand les utilisateurs e...
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For some requests, I would like to share a text with the administrator who will approve the request, including the responsibilities they take when they approve the request. How can I do this?
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Hello there. Found a possible bug and would like to know if anyone else is having the same problem. Forms and Request Types are not interacting as expected. In the Forms section of Project...
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Please help regarding this case... Outcome should be: e.g. one video should be published as soon as possible on many (approx. 20) social channels which are led and controlled by 20 different ...
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Buen día Comunidad, Actualmente tengo una mesa de ayuda de seoporte, en la que ciertos clientes no puede indicar el correo electronico de los aprobadores , mientras que otros si pueden...
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The option to print a QR code for objects is makes sense for physical objects. However, currently most of our objects are logical and it makes no sense to have this option. Is it possible ...
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Start and end time I put in Tasks reflects differently in activity timeline. When I create a task in Jira and give it a start and end date and time. When I look at it in activity timeline it is an h...
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I would like to make a calendar of planned maintenances accessible to customers. I have set up a calendar item and i am able to see there the Issues that i want. I would like that to be externally ...
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We are looking to move to a new JSM project from our current one, this is in the same Jira tenant. I am unable to find how you migrate the organisations to the new project in bulk. We have ove...
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Dear all after an update of Jira Software and Associated add-ons, especially Insight / Assets, we found a annoying bug. Indeed, after a crash, a lot of Assets objects have been re-created. So, I m...
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Need to configure a table on end user portal which contains cascading values in the column. Please s
Need to configure a table on JSM End user portal which contains cascading values in the columns of table. 1) Need to configure a table on End-user portal. 2) Columns of the table should contain ca...
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Team We have Jira link for creating ticket , can we change into barcode? So if user , scan the barcode , create a ticket . its that possible?
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As title mentioned, if the tickets been deleted, do there have any log/ history for it? and can we restore the deleted tickets?
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Need to make it mandatory
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Hi there everyone, One of our internal customers was messing around with CSTAT and decided to put in 1 star and 3 star ratings for someone they had a great experience with. No idea why but hey...
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I have to make user disable for one product like JSM. I dont want to disable user at Org level or Site level for all products.
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Hello All I'm getting weird errors since the last outage . See screenshot The value 'Request Submitted' does not exist for the field 'status'. when I try to find the request submitted...
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I was looking at this page https://developer.atlassian.com/cloud/assets/rest/api-group-object/#api-object-create-post and having a working powershell script that populates on object in an objecttyp...
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I have some powershell that creates various objecttypes and attributes within a schema. One of the objecttypes has 4 different 'Select' attributes and 2 of those have 30 selections. After setting t...
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Is it possible to connect Jira service management (data center) to bitbucket cloud? Or bitbucket data center ?
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Hello, I own a process in which I use all the mentioned 3 tools and would like to have integration or connection between all of these tools. Thanks!
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Hello, I was wondering if there is any documentation regarding Jira workflows (status/transitions) best practices. Thanks, Drew
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We have 5 different internal service desks in our company. Each one services a different team with different requests, flows, issues etc. Employees have a hard time knowing which service desk to use...
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Hi, my account was deactivated without any notice , I've changed my credit card details how can I get the account back on my R&D is shutdown as we can't reach neither con...
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