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Jira Service Management
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We have a custom ticket type called Ops. The create form has a mix of standard fields and custom fields. We have a single user who is unable to see some of the fields of both types - standard ...
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I'm using Jira Service Management. I'd like to have our department email receive an email notification whenever a request is closed/marked done/etc. I thought it would be in one of the areas below....
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There are (at least) two ways to influence the shown fields when an issue is opened. 1. The screen that is applied "view issue" in the issue type screen scheme. 2. The issue view, reachable via t...
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Guys, I would like to know how to create a sequential label within Jira so that when the ticket is opened, it creates a sequential numbering
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Hi guys. Coul you help me? I'm creating an automation where I want a ticket, when created by the customer, to be distributed to a group of employees who will deal with that specific ticket. Each t...
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Hello everyone, I was wondering is there any way to move / re-assign a ticket in jira service desk from one queue to another. Best regards, Tom R.
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Hello Community, I have a project called "Monitoring" in Jira Service Managemnet with a template type IT Service Management. I need my internal and external clients to be able to generate a...
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I would like to create a form for a JSM project/issue type that already contains the fields that are in the generic screen some users are used to (so far, only some users are using JSM). I woul...
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Buen día, tengo configuradas unas automatizaciones en Jira Service Management, el flujo es simple, el cliente presenta un inconveniente y diligencia un formulario que se creo desde Jira, adjunta toda...
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Hi! I'm trying to add an image URL to the banner I inserted using Banner Macro. It always end up gray, regardless of the image size. Any suggestion to solve this?
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Hi All, I havee an url...... https://myproject.atlassian.net/ with a project build in service management cloud. I want to create another url https://myproject2.atlassian.net/ and migrate the p...
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I am considering changing the index of a project we have. The project contains about 8000 records and the scope includes other projects with issues that link. I am pretty sure that the 8000 records w...
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I have a Jira project that is open for requests, no username and password are required, but for a specific email, when clicking on "View Request" it asks to register with a password.
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I have a use case in which I need to configure a service management project that: is only visible to specific users (HR & Legal teams) has a request type with a field where reporters can selec...
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Hello Can anyone please advise on where to find the appropriate setting to remove the 'test2' category from our front facing portal? https://tituslearning.atlassian.net/servicedesk/customer/portals...
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Hi, I seem to be facing an issue with a user being unable to view the project in the Portal. The user is a Customer, and not an agent, but there is no Project in his Portal, and the Permission ...
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Can anybody help me with the following. We receive alerts from Microsoft defender from different customers. The problem is that in some alerts the organization name is not provided so we don't know...
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Hey, I have created a JSM project and linked a email box (abc@gmail.com) to it in which we receive emails regarding our request, but whenever any notification is sent to customer it shows some...
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Question#1 Today I received a letter that a customer I didn't invite has joined our closed Jira Service Management as a customer. I found out that Jira Service Management has no admin r...
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We wanted to stop external customers from being able to create their own portal account when accessing our portal, so we disabled the "Allow portal-only accounts to be created for new customers acces...
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Hi, How can i automatically add some user as participant or watcher on issue if i @mention them in comment ?
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Hello, We have a need to track ticket status timers in specific projects, with specific statuses. Rules are: Ticket gets status A, which is tracked by said automation/plugin; When specifi...
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We have a requirement for the specific client such that one of the issue type has to be disabled and should not be available for creating the new ones. Is there any solution possible through configur...
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in request types > forms I can attach a form and it shows up in portal, but the attached part is missing when using Microsoft teams helpdesk > New request to create the same request How an I...
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Hello! I am looking for help on how to setup key-value pairs on a Jira form that will trigger an automation to start runbook in Azure. (https://support.atlassian.com/cloud-automation/docs/jira-automa...
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| September 9, 2025 11:40 AM PDT | ||
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