Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Is it possible to add the default satisfaction report to an existing dashboard? Also is it possible to download and/or email a satisfaction report? Thank you, jlynch@connect2amc.com
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We signed up for the Atlassian Intelligence trial and so are supposed to still have access to the AI features. We do not have access to the Issue summarization (the main thing we were excited a...
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Hi friends! My team and I are trying to track our SLAs, which includes communication with this business. I imagine this must be a common problem for anyone dealing in customer service - how frequentl...
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Hello there! I am looking for an add-on that can automatically assign issues in Jira, but based on a button that the agent can mark as available or unavailable, and not based on shifts. The idea is ...
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hi, im trying default settings so every time we create a ticket, reporter is set to our IT manager opposed to whoever creates the ticket. I've been playing around in configuration but dont see...
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...ave on your team during the trial period. Is this true? We are not on a free or trial plan - we have a premium license. What actions can we take to solve this? Thank you,
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Hello, I have been trying to integrate Jira with logicmonitor so that it can create and update the tickets whenever an alert is generated in Logicmonitor. I have followed the below links fo...
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Under reporting, when i click on SLA success rate and show by 'Past quarter by week' it's showing me Jan 1 - Jan 8 as part of Q4. It should be part of Q1. Am i just mis reading this, or is there a wa...
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Hi Team, We're moving a load of issues from Trello to JSM. In Trello, we use Labels all of the time for the size of the bug, and if it is backend, front end or Full stack etc. We have them col...
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Hello, we have claimed a list of users to use MFA OKTA in jira service management, what will happen for new created accounts? will they be claimed automatically or we must claim the new extracted use...
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We have a couple of customers in Groups: Organization A Organization A - Employee 1 Organization A - Employee 2 Organization B Organization B - Employee 1 Organization C Organization C - ...
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Hi, I am currently experiencing an issue where users respond to the agents on our helpdesk and the whole email thread is dumped into the Jira reply. This issue causes multiple problems when tr...
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I cannot contact Attlasian support - it shows it loads the all time and it doesn't give the options
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Hi all, It's easy enough to create a sub-task of a case using automation and the parent ticket is updated. However, is there any way to ensure a specific sub task type always uses a pre-defined t...
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Hello, When I write a request in Assist-App chat this message is the answer. Sorry, I didn't understand that message If you would like to see a list of all Assist's capabilities, please type ...
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Hi Everyone, Hope all is well, My issue is: I want to have Auto assign based on the catgeory for Jira service Mangament, is there any way? I have found this but how can I apply it on Jir...
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When I open a ticket and click on the expand signature button, the page refreshes itself and doesn't expand the signature. I found the issue in Edge, Chrome and other colleague's. I also have update...
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When I create an article from Jira ticket to KEDB confluence, I need to choose a template, however, there are only 2 templates as shown: Troubleshooting and How-to, what if I want to put my own templ...
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Hello! I am trying to create a report regarding the tickets created in our queue vs. how many of those are resolved. I wanted to know if the recently created chart only takes into account the ticket...
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Hi, I have a problem setting up the Jira chat in MS Teams. After I have successfully added "Assist" to a MS Teams channel, I get the error message in Jira: "There's a problem with your Jira permiss...
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We are getting the dead link while opening the tempo timesheet. How can we resolve it?
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Hi all, I would like to create a reminder automation. This automation should be triggered whenever an Incident has not been updated for 3 days only by the customer/reporter. A reminder E-ma...
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I am trying to import a csv file to map to a default type select type value which has either YES or NO as options. How do I use AQL to add this field during the import.
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I have a use case where a subset of agents on a service desk need to be able to transition issues and leave internal notes, but should not be replying to customers. How can I setup such a restrictio...
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Hey, Im trying to setup a Jira x Linear integration but its not sending the tickets across appropriately. I've contacted Linear and they've told me what Im doing should work. https://linear.app/doc...
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Atlassian Community Events
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| 23 | |
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| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |