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Automation: How to set a condition to trigger rule when customer adds comment to tickets.

Namrata Kumari
Contributor
February 29, 2024

Hi,

I am creating an automation rule to trigger when a customer adds a comment, the status should transition from A to B.

Now to set the condition that the rule should only trigger when a customer adds the comment, not the service desk user, what would be the best condition to add?

How can I achieve this?

Thank you!

2 answers

1 accepted

1 vote
Answer accepted
Sebastian Krzewiński
Community Champion
February 29, 2024
1 vote
John Funk
Community Champion
February 29, 2024

Hi Namrata,

Try this:

Screenshot.png

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