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Jira Service Management
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Hello, I am testing the new JSM functionality to escalate a ticket to developers, directly from the JSM project I have seen in the documentation that developers with the role of collaborator in t...
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...he body of the last external comment ? **EDIT** I've found the {{comment.internal}} smart value that returns true or false on whether a comment is internal or not, but haven't found a way to use t...
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Hello Guys, Email updates into a ticket import the entire email chain instead of only the latest response. There needs to be an escape character in everyone’s signature telling Jira to stop importin...
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Good Morning, I would like to be able to send auto reply emails to users who submit a support request via email to a JSM project they have no access to, due to their domain being placed on the...
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good day I have this account but I am not the administrator it is asking me to pay the license fee but I can't renew it could you help me 2 ways 1 know which email is the administrator 2. make ...
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I would like to check in a comment the following duplicate of ABC-123 would like to check I’d duplicate text in comment (case in sensitive) if it does extract the Numbers after ABC- which wo...
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We have a (Non-profit) community license for Jira Software and Jira Service Management and are in the process of planning a migration to the cloud. We don't have a lot of users, probably 10 active o...
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I'd like to disable the 'Stay informed by notification' email verification for customers ONLY after their first ticket submission on our open portal. It’s fine it they need to login to see Althea tic...
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I have my helpdesk setup where users don't need to log into to view the status of their ticket or submit one. When i have tested this it says i need to log in . How do i make it where they do not hav...
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When an issue is created, we want to take the summary of the issue and place that into a custom field called Global Summary. We will then use that field in a custom notification sent to the user.&nbs...
369 views 1 1 Deleted user February 23, 2024 -
I am getting a blank screen when trying to access customer profiles or data. I can see all the accounts but when I go to 'view profile' I get a page that tells me the user doesn't exist? We did just ...
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We just did a migration (8pm last night CST) from JIRA server to cloud and our customers data returns nothing when we try to view profile. Any help to recover or fix this without having to invite and...
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Hello, I'm not sure if I deleted the Custom Field correctly. We accidentally created multiple duplicate fields and when we realized it, we deleted them in the Request Type window on both the f...
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Hi there, following situation: We have a JSM-project and x further projects (JSW/JSM, doesn't matter). In the JSM-project there is a custom field "Linked Project" (text, dropdown) with values A-F (e...
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When building a facilities service request form for customers, is there a way to make the request dates in the calendar more dynamic? We have a need for black out dates, limiting the number requests ...
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As I understand, only one chat mechanism can be linked to JSM. What do folks do in terms of linking up JSM (via Atlassian Assist) to customer channels in Slack and Teams simultaneously?
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Hi guys, The bitbucket pull request page and pipeline page are not accessible. It continues loading. Yesterday it was down. Is the pipeline service down again?
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...bsp;set to true. Problem: Both of the above are working perfectly but when I tested this on a ticket to see the user experience within the Atlassian Assist app in Slack, we found that t...
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Crear ticket apartir de un mensaje que le llega a un correo, como puedo resolver este esenario o tenemos alguna documentacion.
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Dear all, I faced a problem, about attachment. First of all i want to tell you what we did. We are using Servicedesk and Software. For a specific request type our automation rule (which we made) cr...
881 views 0 1 Deleted user February 23, 2024 -
What is the JQL to show the issues which has multiple values in the field Organizations(Custom Field
Hello Team, Can you help us with the JQL which shows all the issues with the multiple values in the Organization field which is a custom field. Also we need not to hard code the query. ...
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Hello Team, how to copy information from Parent ticket to Subtask/child tickets using Automation Rules ? could you please share the script
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I want to skip Peer review change request. I tried with automation rules but not working. I'm getting below error message note: same workflow I'm using for diff changes so I canno...
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Hello, I am solving a problem, namely the need to register customers in the Jira Service Management portal. I have found a similar issue within the community where registration of external customers...
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I have 7 Number Fields, with an option of entering between 1 - 10. I'd like to set up an automation to calculate the sum total of those fields into another Number Field: Regulatory Credibi...
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