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Jira Service Management
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Hello, Im trying to make a scheduled ticket with a due date, What is the query for 3 months? I have it writen down as the following for now: "{{now.plusBusinessDays(90d)}}"
290 views 2 0 Deleted user February 16, 2024 -
We invited several people at a company to set up a JSM account- some set up their account and some did not. If a ticket is created and chooses to "share with" the company- do the people who hav...
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Hi I'm using servicedesk api Specifically `/servicedesk` endpoint to get a list of servicedesks The problem I'm facing is the endpoint returns all servicedesks your tokens grant you acces...
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Hi Team, Customers had all the access before (as per service desk customers role) but now it doesn't seem to work. Customers unable to create a ticket, add description, update comments/add recipien...
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I created a queue with 2 Customers. Each customer has 2 unique SLAs (eg Customer A Response SLA, Customer A Resolution SLA; Customer B Response SLA, Customer B Resolution SLA). How can I add Cu...
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pregunto por crear algo así:
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Please excuse this basic question, I started learning and just can't find a example. The documentation is not very clear to me. Additionally I found a Bug Report on this, so I am not sure.&n...
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Hey there, Has somebody using Exalate already experienced this? I have created a new connection, was able to map almost all the fields but sometimes not all of them are fetched from remote. If I s...
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My team had already installed the exalate plugin, but it kept showing this error message:
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Hello, I have been trying to auto create a ticket within JIRA with some values like due date, assignee and request type. When i use the following rule Trigger: Issue transitioned FROM "" to ...
325 views 1 0 Deleted user February 16, 2024 -
Hello, I have an automation for SLA breached issues but I can't find ways to add the issues that have breached the SLA. I am trying to include the issue count (the number of issues that have ...
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Hello! JSM Cloud issue here. I'm having a problem with a Checkout app. A colleague went to a vacation so i was assigned as a project lead to one of her projects which uses Checkout. i can access eve...
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We have Jira Core running on EC2 and using RDS. We need to modify CA certificate of the RDS from rds-ca-2019 to rds-ca-rsa2048-g1. In order to achieve this we would like to verify if the Jira server ...
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Been working with Jira's Virtual Agent, deploying through Slack as a knowledge base for staff to ask FAQs and get answers either via Intents or the linked Confluence Knowledge base. ...
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Hi, We are looking to integrate Jira Service Management with MS Teams. In the General Channel where people can submit service requests, we want to prevent users from being able to post comments in ...
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Hi there, As Solution Partners, we deal with all sorts of complex scenarios for Jira Service Management implementation and recently we started coming across more and more customers who are co...
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Hello! I'm trying to delete multiple projects with the following Python script: import requests from requests.auth import HTTPBasicAuth domain = "https://MY_JIRA_INSTANCE.atlassian.net" ...
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I have various Atlassian products, now I want to add the Role of Site Administrator to a person who is not a Jira Service Management Agent, he will be administering configurations and users. But Whe...
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Hi, I wanted to ask the community how you have figured out this issue. We have automation to assign via RR to a specific group. My question is what happens if someone in this group takes a da...
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Good day I would like to know if Jira has the functionality of being able to remove access to the tool en masse, since there are several users and the idea is to avoid the manual process of going on...
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Trying to create filters, queues, dashboards.... with a shortcut of sorts where in the assignee there is a list of their reports/employees. I tried Groups but I, or the person creating the queue/ fil...
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Have set up a field in our object schema for Assets through which you select a user account so that we know who said Asset has been assigned to. We have struck an issue where for our agents they are ...
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Within JSM automation rule builder, I'm trying to add a comment where there is an image or file within it. It won't allow me to do it. How can an image or existing canned response with an image be ap...
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We've recently built a Team in Jira Service Management and built Operations into it where whenever our team receives an issue, certain individuals would be notified. This all works it appears but we'...
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Agents are only receiving a notification on Teams (through the Activity icon in upper left hand corner) when a customer creates a new ticket. Is it possible to add notifications for other reasons, su...
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Atlassian Community Events
| User | Count |
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| 29 | |
| 11 | |
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| 4 |
| Subject | Author | Posted |
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| 7 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |