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Jira Service Management
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I need my customers to be able to view the SLAs from the customer portal. Is there any option or alternative? Thank you very much.
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Hi I have one JSM project for our customer. The service delivery involves contribution from two different product groups. So customer can post a ticket for both products in JSM. We would like to ...
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We need to write huge number records into the custom table. For this we are using active object create method and by this we can write only one record at once. But it is consuming quite a lot time an...
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Hi, I have an automation rule which is running correctly in terms of copy existing comments from parent issue to subtask. Now my requirement is, I want to copy all the comments from parent to sub...
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I have created automation to save the data in the asset object when ever form is submitted. Am having requirement like to add multiple forms to the same issue. so when ever am submitting the form I ...
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We have an automation that auto links issues based on comments made. It checks if if the format of what has been commented matches our ID formatting. . Then links the issue(s) Now this works f...
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Seit der Erstellung unseres neuen Workflows, erhalten die Kunden keine Benachrichtigungen mehr über abgeschlossene Tickets oder Statusänderungen. Leider habe ich diese Funktion noch ni...
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Hi, Our Project Mangement Office is looking for how to use Jira to manage multiple projects, with dependencies, resources, risks, timeline, customizable to our own needs. There may be many prod...
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We have found this documentation and have added these detail fields under the organizations: https://support.atlassian.com/jira-service-management-cloud/docs/manage-organization-detail-fields/ &nbs...
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Situation: We have an external supplier who need access as agent to a ITSM project, but only that. Done so far: Added user to an Azure AD group (which we use for access to all Atlassian products) ...
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We are having a customized web item in issue view screen, on click on that thousands of records have to fetched through the AJAX call and it is taking time for loading these many records. And hence w...
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Hello everyone! I hope you are having a blessed day. I was actually a JIRA Cloud adminstrator serveral years ago , and since our in-house JIRA admin left our organization, I will be temporarily taki...
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i have a 3 cascading fields in JSM. is there a way to display different cascading field based on what i select in the dropdown above the cascading field. for example i have a dropdown with 1...
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There was a problem accessing this content Check your network connection and try again, or contact your administrator for help. The above error code is displayed. The switch destination is...
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I have a customer that wants to set the approver's field with an insight attribute using Automation. For example: Application has an attribute of Approval Group in Asset schema 1. The Approval Gro...
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Good afternoon Could you help me by indicating how I can graph or view the resolution time of an incident in lists, we review this by week and month but I found that a time can be assigned in the Wo...
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Hi there, Not sure if this is possible but I am hoping that on a portal form I can select a group name from a drop down list and then have a second one that allows me to select the users from that g...
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I have one JSM project for 3 different products. In the request form, the user specifies which product they have a question for by specifying a component. When they type the request summary, i...
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Is this possible in Jira and if it is, how would I achieve it? If the ticket is in the "waiting for customer" or "pending" state for more than a week and the last comment is one of the possib...
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Is it possible to edit the decription 'Raise this request on behalf of' on the portal. I want more explanation to the portal-user which email address they can use if they are forom outside the compan...
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Most of my customers create requests by sending emails and the entire communication is done through emails. However, they are also able to view the request in the help center, where they can t...
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Hi. I want to create a rule that will automate populating an issue with a specific Component when a specific Request Type is submitted. Is this possible? I got as far as sett...
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Is there a way to hide the "notifications on/off" button in the help center? If it's not possible, is there any way for me to know if the customer has disabled notification...
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When updating or creating assets with a date via the REST api I receive the following error. Your code had an error! Traceback (most recent call last): File "<string>", line 110, in the_functi...
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Hi I am pretty new to Jira scripting and have a small issue. I have a field that I would like to copy the contents into another custom field when the form opens. Copy from: Live Text created as a ...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |