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Unable to edit Portal Only Customers

Deb Bonney
Deb Bonney
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April 9, 2024

We receive a 'Something went wrong' error message when trying to view/edit Portal-only customers in Jira Service Management.  I am a Site Admin and User Access Admin.  My coworker, an Org Admin is able to view/edit the customers.  Is there anything short of making me an Org Admin that will resolve this issue?

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Sebastian Krzewiński
Sebastian Krzewiński
Community Champion
April 9, 2024

Hi @Deb Bonney 

 

Did you ask Atlassian support (https://support.atlassian.com)? They will be able to check logs and find root cause.

 

Regards,

Seba

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Deb Bonney
Deb Bonney
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April 9, 2024

Thank you Seba.  I have not but will do so now.

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