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Jira Service Management
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...ollowing: Trigger when issue is created in JSM Checks to see if the Organizations field is empty If this is true, somehow find out what Organization John Doe is apart of Then add that O...
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I'm attempting to pull data from a Jira ticket body and add it as a comment. There is a lot of information in the body of the ticket that is non important, so I'm using regex to pull the important in...
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I have been using the Jira Platform for a long time. I need to know how to use the ticketing system to better track which company is asking for support. Which member on my team is providing the help ...
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Hello I have tried in the Cloud instance to create a placeholder in a custom field of type text. So far I have had no positive results. I appreciate if any of you have knowledge about this topic, o...
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There is a custom field we used to use in our requests. It has been removed, but it was brought to my attention today that it is still appearing in the customer portal view of requests. This field is...
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We need to provide a list of counties as a resource in two of our forms. We want to eliminate duplicate maintenance so we are providing a link to a Confluence page with the Counties, if needed....
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Hi, We are about to connect our confluence knowledge base to our JSM cloud customer portal and I want to monitor the search terms entered in the search bar at the top of the portal. I understand ho...
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Hello everyone, First of all, thank you for your time. As you can see in the JIRA image in my schema tree, there are several categories of products (speakers, headphones, printers...). From my jav...
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"We've found some request fields that we don't support yet. You may continue customizing, but we won't show some of the request fields which are available in your Jira Service Management account. F...
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I've setup a Jira support project and can receive tickets from both my connected microsoft account AND my internal atlassian.net email from everyone except from our hubspot account. is there a way to...
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Hi, Years ago, our Jira admin at the time (now myself but not then) created a custom field titled "Clients". While this serves it's purpose it a) lacks the benefits of using the Organization...
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Hi, I have an attachment field in my request form that does not show up when using login-free portal. It shows up when logged in. I have "Service project customer - portal access" granted for "Cr...
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I have turned on language support and translated the majority of the portal. However, above the issue types there is a sentence that says: "What can we help you with?" Is this in a templat...
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Hello! I am looking for a solution of this problem we are facing. A member of the HR teams creates an Onboarding ticket, but the rest can not see it so sometimes it comes twice or even ...
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Dear Community, I have a question regarding the languages in the Service Desk. 10 employees from a company as our customers are working with the service desk to send us tickets. Some of them are Eng...
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Is there a way to use smart values during a bulk update of assets? For example, I have an attribute that I need to amend with extra text. The extra test is the same for each row. Does anyone...
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Hi, I would like to build an email subscription list by allowing our customers to raise a ticket through our Service Portal and capture their email there. Is this possible? Is there a better way to...
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We have jira asset custom field which can take multiple asset objects. We are programmatically able to create a ticket with more than 1000 assets objects (2000+) on this custom field. When the ...
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Hola, Necesito enviar una notificación mediante correo electrónico para personas externas cuando una incidencia sea resuelta. En el automation de envío de mails solo me deja poner campos de u...
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Hello community, we used to have an integration Jira cloud to Jira cloud via Backbone. However some of our services are moving to ServiceNow and now we need to setup SNOW cloud to JSM cloud in...
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I have created an approval step within my workflow. It is for customers to approve that we continue with the issue. That works! But in our workflow we have many steps and we would like this ...
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Hi all - Does anyone know of a 2024 on site conference that really highlights ESM (Enterprise Service Management) covering the full suite of service management (issues/requests), change, probl...
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Would anyone happen to know if we can add the "Was this helpful?" options to pages that appear for customers in a JSM portal? I'm especially looking for the "Provide feedback about this article" opti...
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Recently I have setup a Jira servicedesk for a team in our organisation for following up escalation issues from another support line. These are recieved from a set email from the support line and cre...
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Hello everybody, I am confused. I onboarded the users via Groups. Users with the Permission Role "Users" should not be able to Create/Edit Asset objects. Only Developers, Man...
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