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Jira Service Management
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Hi, I would like to build an email subscription list by allowing our customers to raise a ticket through our Service Portal and capture their email there. Is this possible? Is there a better way to...
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We have jira asset custom field which can take multiple asset objects. We are programmatically able to create a ticket with more than 1000 assets objects (2000+) on this custom field. When the ...
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Hola, Necesito enviar una notificación mediante correo electrónico para personas externas cuando una incidencia sea resuelta. En el automation de envío de mails solo me deja poner campos de u...
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Hello community, we used to have an integration Jira cloud to Jira cloud via Backbone. However some of our services are moving to ServiceNow and now we need to setup SNOW cloud to JSM cloud in...
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I have created an approval step within my workflow. It is for customers to approve that we continue with the issue. That works! But in our workflow we have many steps and we would like this ...
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Hi all - Does anyone know of a 2024 on site conference that really highlights ESM (Enterprise Service Management) covering the full suite of service management (issues/requests), change, probl...
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Would anyone happen to know if we can add the "Was this helpful?" options to pages that appear for customers in a JSM portal? I'm especially looking for the "Provide feedback about this article" opti...
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Recently I have setup a Jira servicedesk for a team in our organisation for following up escalation issues from another support line. These are recieved from a set email from the support line and cre...
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Hello everybody, I am confused. I onboarded the users via Groups. Users with the Permission Role "Users" should not be able to Create/Edit Asset objects. Only Developers, Man...
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Hi, In Jira Service Management Cloud instance, and I'm interested in creating portal groups programmatically. I've reviewed the available API documentation,...
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Hi, Does anyone have used Atlassian design system to customize issue UI in JIRA service management? We are looking for an option to add Buttons to the issue UI (under multiple tabs) so that we can ma...
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Hi Team, Actually I had raised a question before in Jira for viewing the Issue screen better in Jira Service Management, but has not got a positive result. But when I was searching the pr...
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Dear community! Queue search does not work by key. Is this a bug or a feature? Thanks in advance!
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Hi guys, could you help me please? I have a request type where I created a field called "Data e Hora" (Date and Time, which is a Time Stamp). I want to create an SLA based on this date and time...
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I got an email from Atlassian that says "During migration, sites will be moved into billing accounts based on their unique set of contacts and all existing technical and billing contacts will become...
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Hi, I have been actively working with the Jira Service Management (JSM) REST API and have encountered a scenario that has sparked some questions. Specifically, when querying the endpoint https://&...
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Hi, In Jira Service Management would like to know if there is a dedicated API for adding fields to request types. I've gone through the do...
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I have given the 'user A' service desk customer permission in jira. and I have created a request through customer portal in JSM. now that 'user A' is unable to view the request that I have ...
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Hi, We have 2 different projects say X & Y. My question - Is it possible to raise a ticket in the Y project using the X project portal? This is the form from X portal. Can we...
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We have several project in our site and on the portal. Now we have one new project, in the project we have made a form, accessible by a URL. This works fine, but if someone access the form, he has al...
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Hello Team, We have created JIRA Service Management Project A with different groups, request types and customized workflow. Can we copy the same request types with workflow to Project B. Is their ...
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About automation system rules in JSM. System rules are automatically created when you use certain templates. However, some parts may not be created. The uncreated automation exists in the library, bu...
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Hi everyone, Is it possible to send emails via automation to incident responders, e.g. when adding a service? There's no such option in the "Send email" action, but I could imagine that it's possib...
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Automation set to add comment and Comment Visibility is Share with customer adding Internal comment.
Hello, I've implemented an automation to add a comment to the ticket, with the comment visibility set to "share with customer". However, despite this setting, the comment appears as an Internal Comm...
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I wanna know how to remove the labels here
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