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Jira Service Management
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A vendor of mine uses Jira and they state that the question thread is automatically removed from the reply and they can not include it. That means, I have to go back, find, copy and notate the ...
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We were running 3 different projects but in new team structure, we have small teams (3-5) across all and now business is asking to merge all projects into 1. While fundamentally I am not align...
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Good Afternoon all, I have a disconnected network that is running Jira Data Center 9.12 and Service Management 5.12. both have current licenses. The user states that the Service ...
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When you change a ticket status to pending, resolved, etc a box pops up. It has a different editor than when you reply internally or to a customer. There are times we need to add a pasted image or us...
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We currently have Hosts and Databases imported into Assets in JSM, but the databases are only listed as Inbound references. We would like for Inbound Referenced Databases to be displayed as an attrib...
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We currently run a couple of separate Jira Service Management portals as client support desks and are in the process of consolidating into a single support desk that they all feed in to. We also have...
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Hey community! I got a feature request that I am not sure how (if at all) to do it. Summary and Context I am an Atlassian admin for a small, membership-based non-profit. Our central office provide...
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Hey all, When creating a Automation rule in Jira, I am running into an issue with the "Issue fields condition" rule. I made a Select list custom field with about 20 values. However, when I go into ...
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in my board i have this field on which i have to select a father and a child value. when i try to filter the trigger based on this value using the smart value "{{issue.fields.PAE Type.value}}" the re...
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Hi Atlassian Community, I am trying to connect a mailbox to a JSM project. The mailbox has a two-factor authentication which they do not allow to be excluded. Would you be able to guide me how I c...
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Unfortunately the status filter contains all open service projects. Can I at least change the order in the list somehow?
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Hola! Como puedo restringir que el cliente no pueda escalar, cancelar o resolver una solicitud desde el portal de jira servicie. Este es el portal del cliente, y necesito que donde dice "Escalar, res...
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Hi, I have automation script that create JAM tickets. But it doed not have the ability to set the request type. So I added post function at the workflow on the create transition to update the req...
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Dear All looking for automation Count link issue in clone ticket and set this to my manager. Can anyone have this automation ? Thanks
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Hello all, In our JSM environment, we have seen some changes happening to the reporter hover window. Previously you could hover over the avatar and/or the reporter name to get a detail window. ...
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Hello, due to cost savings we have converted all of our Software Projects to JSM and are considering eliminating Jira Software License and thus loosing the ability to use Kanban boards for our JSM Pr...
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How to use ComponentAccessor () in Script Runner in Jira Cloud. I'm trying to get customfield value through this method
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Any mobile for jira regarding to manage asset
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Hello All, I've restricted all the projects (10) under JSM as below and all worked except one of them. Channel access: Restricted Customer sharing: Customers can search for other custo...
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Explanation: We have 4 kinds of Service requests and within each kind again 2-5 types of the corresponding type. A single dedicated type has an SLA of 24 hours, the others have no SLA The...
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When trying to integrate with slack and the Jira Service Management ChatOps, i get a error saying "Your slack workspace is already connected to a different site" I checked that no apps are installed ...
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We have Transportation assets (Drivers and Vehicles) and I want to check if the following is possible with JSM Assets. My asset schema: Vehicles (key,name,created,updated) Drivers (key,name,creat...
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I want my issues to expire in 24 hours since the status has changed to Approved. I have set the rule as below, but it looks like it doesn't work. Any issues with the JQL i've setup? issuetype ...
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In a particular project, we have 2 admins. Me and another manager who needs to have same admin access as mine. He has been given admin role access and is also able to create tickets and review automa...
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I have the following scenario: We have 2 Confluence Spaces and 2 JSM projects. The projects are each classified as "internal" and "external". This means that the external project is only filled with...
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