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Community resources
Community resources
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Jira Service Management
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Hi everyone, we are using the Git Integration for Jira (by Gitkranken) app for Jira Cloud. We only need this integration for one or two Jira Software projects to connect with their repositor...
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I have one project and I need to create subtask issue type but not able to create.
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Hello everyone, We have been using the Slack integration for a while now, but yesterday one of our teams reported that they got a notification saying the following: "We didn't find any ...
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How can I remove reporters? Some users have registered themselves as 'customers' with a private email address for testing purposes. However, these individuals still appear as 'reporters.' We would li...
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Jira has given me 2 services to reactivate. One is Jira service management and the other is Jira software. I have 14 users, and from these 14, 5 can do the Jira service management. Now I have t...
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Hello, This has me scratching my head. We have a person, who when we go to add them to a team, it fails witht he error message: We can add <person> THey may not have access to teams in ...
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Hi Everyone, We are currently having a problem making an issue show the correct information regarding our assets. We just started using this functionality and unfortunately we do not understand it ...
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Hi there, I need particular request types that I have set up, to triage into particular queue's. How can I filter my queue to ensure that only selected request types are stored in a queue? I have t...
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Need to know information about the Virtual agent. Does customers get access for slack and the AI. It's getting me confused. Is the Virtual agent only for Jira users or agents ?
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I have three different types of request. - Content update - Bug - Change Request I want to know which type of incident was created and then assign an assignee depending on that Also,...
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Is it possible to merge similar JIRA tickets?
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Dear all, I have a problem with my AQL and I don't how it should work.
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Dear community, in our company, we would like to send automated emails to our tenants when the maintenance of an asset (like for example "automatic sliding doors") is one week overdue. Ther...
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I would like to receive an sms when a ticket is created with the opsgenie feature. I thought maybe we could link the alerts to issues but I couldn't find where to implement it. Does anyon...
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I've searched Community pages and Googled but can't find a way to export a list of Canned Responses. We've just moved to cloud and all existing canned responses were created as Shared, which means we...
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Hi All, I am using the average age chart to report on our service desk tickets. The filter I am using has the following: Project="Service Desk" and created >= -52w AND Resolved >= -5...
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I've seen this answer a few times, but essentially I have a Task being created, then I want to add the Request Type to it as I can't seem to do it straight away. It tells me I can't add "Request Type...
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I was able to set a customer up with a JSM customer account so they can submit service requests through the portal. As an alternative way for them to reach out for support, they can always email us a...
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Hi there, Is there way to make some columns display narrower in Assets. I have about 12 columns to show for some assets (Name, Model, Serial Number, Owner, Manufacturer, Purchase Date, State a...
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I'm currently refining permission schemes in Jira Service Management (Company-managed) and have run into a dilemma with the default 'Service Desk Team' project role. My aim is to use custom project r...
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I am new to Jira Service Management, and I am trying to figure out the best way to use workflows and automations to streamline our offboarding process. We have been doing this manually, so tha...
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If I create a task in one of my Epics, I want to duplicate or clone the task into all other existing epics within the project. For example, I want to add "Set Follow-Up Date" as a task in one of my ...
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I've recently migrated several projects from Jira Server to Jira Cloud, and have been having a couple problems with some of the request forms (not email). On some forms, the "Description" field...
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I am trying to nest the statuses so that within each status I can show progress. My workaround for this was to create a checklist that matches my statuses so they can have their own workflow to show ...
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