Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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I'm new to Jira Service Management and have an need to modify the existing portal. There is a service desk portal where there are few topics. Based on the topic selected there is another ...
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We have a on prem enviroment of JSM and wanted to know if i can take advantage of jira call routing to help out with calls coming into our service desk
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Hello¡¡ I need to create an automation so that every time the agent is assigned a ticket, it is moved (in its current state) to a queue with the agent's name. Can you help me with this?
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Hello, I've created one Jira Service Management project with 3 organizations and some customers in each organization, but when a customer open a request through the portal in the issue I can't s...
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I have a licensed user whom I haven't an invite too multiple times. I can see she is in our tenant in Jira and in the atlassian user accounts (with a license.) However when she clicks on any of our t...
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When a non-admin submits a ticket for another user (as the requester/reporter) via the JSM portal, the form that was filled doesn't get attached to the created jira ticket. I am not sure what exactl...
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Hi all, I have entered two domains in the allow list in a specific project, but emails are still getting rejected. I have tried just the domain "microsoft.com" I tried "@microsoft.com" and I even tr...
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how to add the custom fields to default fields on jira service management so that it can be available on excel when export
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Hi, we are currently trialing Jira - SLA Time and Report add-in, with a view to subscribing. However, there is one huge issue. How can we set things so the SLA's and reports take the time zone from J...
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how w can avoid to generate tickets in jira cloud for specif email subject for inbound emails
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Hi there, I am looking to integrate a chatbot on to my customer portal once we purchase JSM (Data Center). The chatbot would be something that we have already built, not a chatbot provided through a...
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Is there any direct way of integration between Microsoft Azure and Atlassian Assets in Jira Cloud version? I have seen that there is a plugin in Atlassian Market but it is not available for the cl...
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In the smart value of {{webResponse.body.results.get(0).id}}, can the 0 part of get(0) be expressed as a variable?
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Hi everyone, We're encountering a challenge in Jira Service Desk when trying to copy and paste text along with images from Microsoft Word or Outlook into the comment text field. Unfortunately, while...
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A few weeks ago I started to update the 'about this view' feature that had been included on jira projects. We've look at it on the discovery Projects and really liked it. This then appeared ...
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Hello everyone, I am a new user, I am using the free plan because there will be a maximum of two people as agents/admins. I created the JIRA Service Management project as a reporting portal in my co...
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Hi All, I have been testing the Jira Assets Discovery Tool, i ahev configured all the settings and pattern files for the tool, i also see the Assetts Discovery Tools upload the hardware details in A...
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Hallo, ich habe eine Frage. Wir müssen Jiry von Version 8.20 auf 9.12 aktualisieren. Wo kann ich die genauen Informationen über die Änderungen zwischen diesen Versionen finden? Welche Tabellen in der...
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I'm a customer and I get a notification for every single thing that happens on each Jira ticket I've raised, including when I raise them - which I already know because I've done it myself. This means...
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Hi I need inspiration or advice when building our application layer with data in asset managment. I'm having trouble defining which terms to use for my attributes to assess whether an application is...
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Hello community , I have created an Automation that is triggered by executing a transition, However, it takes 5-9 seconds to process. Automation is triggered by manual actions in the issue view sc...
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Hi all, I would like to add a field in a JSM form that presents additional information to the user depending of the value of another (select) field. Example: 1. Field A off the form is a sel...
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Hi, JIRA client does not receive the notifications sent. Messages are not received either in the inbox or in the spam folder. Emails sent directly from Outlook to this client's email are received su...
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I am experiencing a similar issue like this https://jira.atlassian.com/browse/JSWSERVER-21724 but in different section of JIRA. When I try to click on Add Existing Tests from Test Coverage secti...
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Why can I first not see the request participants Field, and then, can't use it since it is disabled?
Hello, I have an issue regarding the field for Request participants. I have set it as a context field, but in the issue detail view, I can't see the label for the field, and also the field that sho...
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Atlassian Community Events
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| 27 | |
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |