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Jira Service Management
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Hi, my company wants to make a schedule of tickets for the coming year. The problem is management wants to auto create a new ticket once a a other ticket is closed. It is for a recurring ...
504 views 3 0 Deleted user February 13, 2024 -
Hi All, I want to know the possibility and how can I integrate CAS (https://www.apereo.org/projects/cas) SSO with Jira Cloud. I can't see this in the identity provider list :( Has anyone done it ...
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We don't use the SLA section so we are trying to move it or just get it out of view. When in the Request Type section I select "Move to Bottom" on the SLA section and hit save and it says it saved co...
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Hello everybody, I want to add a "due date" to a request view (in certain request type) but I want this field in read-only. The goal is to display this information when the agent submit it. Is it ...
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Bonjour, J'aimerais savoir comment avoir les réponses standardisés dans les commentaires comme celles des commentaires du ticket. Cordialement. Marc
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Hi, On creating a "Onboard new employees" service request I'd like to automatically create multiple different subtasks to create an account for (for example): ActiveDirectory Googl...
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Hey, I tried looking for a way to have automatically add a form to a service ticket and after the form is filled in by a service technician a object is created in our asset registry. F...
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Hello everyone, My team and I are currently working on introducing Assets into our requests. As of now we are able to import a csv uploaded directly from our computers, but as our company is G-Suite...
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Team, Please confirm on an average, once customer is invited to a JSM project, how long does it take for customer to access the project/service desk portal? It's been an hour that I have se...
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We have a request to integrate Splunk into our JSM. I saw this guide (Integrate with Splunk). What's "team's operations page" means and where can I see it? I don't see Add Integration on my...
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Hi - We have ticket notifications that go to the customer. Sometimes instead of hitting reply - the customer will fish out the jira@company.atlassian.net email address and send to this. These email d...
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Hi, For one of the request types in our project, when that type of ticket is edited on service desk portal, a workflow is shown on the right side. I don't know where this is coming from and how to c...
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How to disable customer sharing option as i dont want customers to access or view other customers in the service desk portal page. For now I dont see any oprion to disable it. Below is the snapshot f...
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Dear Community, We have taken on a new customer who will now be using the Jira Service Desk to send us tickets. This customer previously used a different provider. The company now has 30 open ticket...
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Hello, I would like to ask if it is possible to send out the invitation mail or at least a notification to existing JIRA users when they are added to the Jira Service Desk as customers (not ...
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Hi All, I was hoping someone could assist me, I am trying to write a filter to search for tickets created > 6 months ago AND do not have an internal review date attached. Currently, my q...
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When looking at the discovery tool, it seems to imply it on works on-network. Does the discovery agent work on remote computers not connected via a VPN?
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Dear All I hope you are doing well i have free premium trail and it become finish and was deactivated i send emial to support and it reactivated again and work well but the problems i lost i...
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Hello, I am currently overseeing the migration of our company's ticketing system from Freshservice to Jira Service Management (JSM). I have a few questions regarding this process: 1. What key consi...
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Hi, Initially I was asked to create one common service desk portal for multiple clients with separate links meant specifically for a particular client but now they need separate portal for different...
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Jira Service Management Data Center 5.4.7 A customer raises a request for support via [base-jira-url]/servicedesk portals. Because of the nature of the requests, the customer often desires to inser...
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We have created an event listener that listens to task events like updates, status changes, attachments, etc. and we are processing these events in our code. What is the best practice here, is recom...
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Hi i want to add a custom field "Purchase Order No" on global automation to create linked issue to other issue. What the appropriate smart value need to call the purchase order no custom filed I tr...
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Pulling regular attachments attached directly to an issue is no problem. When parsing comments though, this is how comment attachments are returned by the API: ____ "body"=> {"typ...
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