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Jira Service Management
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There is one approval stage in workflow where one person called JJ will approve the request and it moves forward. But now we want to change it to a group where at this stage anyone from the group app...
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Hi, I noticed if I have a custom form embedded into a Request Type it shows fine on the desktop browser. However once you configure a widget the widget only shows basic fields but not form. ...
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We're in the process of re-vamping our customer facing knowledgebase to include more self-service articles, How To Guides, Troubleshooting articles, and User Guides. We want to know if our cus...
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I have tried both project rule and global rule to create an automation when a JSM request is closed as "Confirmed Feature Request". This should trigger creating a new idea on my JPD project. However ...
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I have a request and issue type I've created with a custom workflow and statuses. One status is waiting on a customer to fill a form and then submit for approval. Can I trigger the transition based...
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I have an ITSM Service Project on which I use the Services feature. Per this article, I can see that my services all appear in my Assets tab in a system-defined Service schema. The problem is that...
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I have two JSM team managed (!) projects that I use as internal servicedesks in my organisation. Sometimes one workflow triggers another workflow. I wish to automate ticket creation to streaml...
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We have 2 object types in our asset schema. Servers and databases. Showing the server attributes here. Then we have a custom field each called “Server(s)” and “...
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I'm looking to host the data center version of Jira Service Management on a t2.micro. Would this be feasible, or would it just fail/crash? I only ask so I know weather I need to pay for my testing ph...
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I am trying to find a way to eliminate a redundancy and improve experience for users. Currently, approvers need to be both in the approver field and a request participant to view the issue they need...
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Is it possible to have a JSM knowledge base that is private to agents without a confluence license? We want to have internal documentation that is not viewable by external customers in the help cente...
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I have a schema with an object of "Hardware Assets" with sub objects of "Laptops", "Phones" and "Tablets". The Laptops object is already populated with data with Serial Number being the key. I...
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Hi guys, can I get a pointer as to why a specific agent's comments in customer's slack channel (NOT agent channel) always turned into an internal comment in the JIRA ticket? so far from what I notic...
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Hola Necesito saber como crear un portal de acceso a mis clientes internos para que generen las incidencias o tickets de support. Gracias
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Hi, Can we create sub-tasks using groovy scripts?
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I am using Jira Service Management Data Center and I would like to know how to prevent a parent ticket from transitioning until all sub-tasks are completed. I tried going to the workflow and editing...
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Hi, I just installed the Endpoint Central application in Jira and successfully configured the integration with my local installation of manage engine endpoint central, but when trying to enter...
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Saludos, estoy intentando acceder desde el móvil, me gustaria saber donde consigo el URL que me pide
Saludos, estoy intentando acceder desde el móvil, me gustaria saber donde consigo el URL que me pide
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Hello, I am trying to build an automation to automatically transition a new issue to Canceled status if the Target Date field value equals the issue create date. I use Jira Service Management ...
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We are using JSM for 6 months now. All good. Tickets are being created and updated on regular basis, but we notices that some Email requests sent from our customer are not creating JSM tickets. The ...
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Hello dear community, I wanted to ask how it is possible to create this "Customer Satisfaction by Agent" report like in Atlassian's documentation. The options in the ootb reports are very limited. I...
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Hi all, Is it possible to automate the following? If ticket status changes to 'X', a new work item should be created on Azure DevOps board. An example - Jira ticket status changed to 'Added to Dev...
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I have a user / customer that can't send in support request through the customer portal or emails. She used to be able to, but can't suddenly. Other are still able. I don't know if it has anything to...
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Hi, I would like to understand if there is a way to pause the SLA for a specific time on a specific date. This is mostly required for the next day to a Holiday. For eg: There is a holiday on Wednes...
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I have 2 projects: Project 1: Used as change requests for a client and specific configurations. Project 2: I use it as a "database" containing customer records and their settings. I'm trying to ...
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Atlassian Community Events
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| 27 | |
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |