Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hello, I'm looking add managers to a jira automation for my company. Currently I have it set up to send a slack notification with the following {{reporter.displayName}} {{issue.key}...
-
1 Can I add permission to answer calls without an agent license? 2 - I can grant access to specific customers to view tickets for a specific project
-
I am trying to get all Linked issues In JSM and need to update specific text custom filed In Issue screen for specific Linked issue,Through Postman. API Get Call : https://test-sandbox.atlassi...
-
Hello Team, I am trying to filter out all the issues that are related to a specific version. For example: I have project ABC and Affects versions 4.1 to 4.10. I would like to filter the issue that ...
-
Hello Currently, I am working within JSM product and I can't create Multiple Boards in the project. I display only one default board. Any Suggestions?
-
Hello everyone. How can I select Collaborator section in JSM? I don't see that section in People option. I would like to add a collaborator in my JSM but there isn't that section "Collaborator" in C...
-
I gave an external user the wrong permissions and then suspended their account for accessing our site. Now when I add them as Service Desk Agents, they aren't added.
-
All, I know this has been asked a hundred times (I've read all the posts) however my dashboard will not share. By that I mean I have added my entire org as editors and as viewers. All filters are se...
-
Hello Friends, how to split and capture the specif text from Email (Descrption to Custom field using Jira automation example: Weekly check completed with faults: Room: STA M...
-
I'm trying to display or find all smart values in my assets db on JSM Data Center is there a simple uri that I can use to display these smart values?
-
Hi Everyone! Wondering if I could get any assistance. I want to add a new field under the 'Details' within an issue, for instance where you have Assignee, reporter, request type, components et...
-
I'm been tasks to audit our user list with our internal employee data. It seems I need special permissions to have access to the Email API, however, I'm not asking to publish an App, this is a ...
-
I have used the embedded jsd widget with https://jsd-widget.atlassian.com/api/embeddable/{key}/widget . Got an error 403 inside the log: { "friendlyReason": { "title": "Something went wrong...
-
Necesito actualizar un campo de un incidente de JSM tomando como valor parte de la cadena que vengan del tìtulo al crear el mensaje. Por ejemplo una fecha, si el titulo tienen la cadena "HR:12:30 PM"...
-
Hi, we need to import several lists of Assets into our JSM and also want to be able to reimport/update these same assets on a regular basis. As far as I see I have 2 options: using import fu...
-
I have a scheme called "Store Locations" and objects underneath them named by store number. See screenshot. How do I display the object name in the summary of the ticket? Is there a smart value...
-
Hi! We have a general one Create request and request form for the project in Portal, now I want to create a Group and add there additional forms to the portal, but while I create them I need...
-
how to get report if not logged in users in jira cloud last three months using jql / automation
-
We are looking for a solution where we need to pull the external public database from Jira using Rest API, is there any possibility to do this or is there any other way where we can pull the data usi...
-
Salam. My automation have some errors. Please help me to solve this problem. --Action details: --["10060","10053"] --Issue condition --The following issues passed: --951 ...
-
hi, how can we attach a file in task using teams location or any server
-
After I set up the organisations, there was a new option that was visible to customers and I couldn't delete it. This is (when a customer wants to open a ticket, they see this): Transla...
-
Hi, I have various issue types set against my project with a few workflows for them. I know how to get the Comment field to be forced via field validation but this will not work as I am trying to set...
-
Dear Colleagues, I need to copy field value(Type- Dynamic Field) into another field via "Additional fields", as the field is not being displayed in the "Edit issue field" action type. Could...
-
Hi All, I would like to know if Asset Management can be used for below requirements: Maintain budgets for IT assets, and forecast future needs based on organisational needs Perform stock ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 27 | |
| 11 | |
| 8 | |
| 6 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |