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Jira Service Management
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Hi, I am utilising a team managed Service Desk that has been taken over under the corporate enterprise agreement. If I check the logs via email occasionally I get failed requests. When I log...
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I want to make the status change conditional on when I add a comment towards the inside in an automa
I want to make the status change conditional on when I add a comment towards the inside in an automated rule. Right now, the status change is automatic for all comments, regardless of whether they a...
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Regarding confidential work Is it possible to only allow access to those involved in the issue?
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Hello, The following smart value condition, will it search in the last comment if it is an internal comment and not a public comment?
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When a customer navigates to "Requests" in the JSM portal, the default filter includes only unresolved tickets. Our customers would like to be able to see all of their tickets - both resolved and unr...
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...s a means to "permission" customers are essentially running "public" service desks to anyone who has access. That includes users that had access prior to switching to the email domain account creation....
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I'm looking for advice on automating the assignment of a release version ID to an Object schema. This is to enhance governance by efficiently tracking the product version implemented by each client. ...
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Hello, I would like to link form fields to Jira fields but I don't know how to create new Jira fields. The idea is to be able to automatically fill in Jira fields, and to be able to set up automati...
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Hello Community, I can't seem to find many resources on this. I have seen Jira provide use cases briefly in videos and documentation Jira Asset Management being used for simple license management, b...
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Gostaria de saber como faço para cadastrar um aprovador no JSM
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I have enabled a Kanban board in a JSM project, but I am the only user who can see it. In a different project, I can see that Boards are enabled, but I am not able to view the board. I ha...
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Hi, Is there a way to trigger alerts in VictorOps (Splunk On-Call) when the Jira ticket is updated like changing the Priority value? We already have the integration setup between Jira and VictorOps...
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I would like to add a sentence of texts to display on the portal during the approval step. Is this possible? I know that forcing required fields or forcing comments is not available, but ...
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Requirement : Send email notification when a new Test Cycle is created prefixed with "MyProject_TestCycle_" I have an Automation project that creates a Test Cycle using ZephyrScale API. Now...
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I've started migrating from Halp to Vistrual Assitant but noticed that it's offering incorrect intents, I created my first one, it should redirect users to request access to certain apps using a spec...
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We use Jira Assets to track hardware and software associated to each employee. I was wondering if there is a way to list out any assets an employee holds during an off-boarding process. Ideal workfl...
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Hello Community! Are you part of DevOps or SRE team responsible for managing and resolving Incidents? If so, we would love to hear from you! I'm a PM in the Jira Service Management (JSM) team at ...
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Hi, it seems that for some reason the SLAs have disappeared from our tickets and are not shown in queues. This is where they used to be in the forms And in the configs they a...
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Since the recent update, I have many issues with the dynamic forms : The url fields of my dynamic form are no longer clickable. They used to be. I also find myself to not being able to save ...
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There has been noticeable delay with the sending of email notifications after the creation of two completely different (but major) incidents from separate projects. It is my understanding that the d...
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My JIRA is configured with automation with ACAS to automatically create parent and child tickets for every hit. When the issue is no longer detected via ACAS scan, the issue is resolved. When all the...
469 views 2 0 Deleted user February 20, 2024 -
Hi I have a tam of 12 members in the project and I want to measure their CSAT scoring, which they get from the customers after completion of their tickets. I need a dashboard where I should see their...
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I'm having trouble understanding why we are not receiving customer replies under tickets. When we add a comment to a ticket, the email seems to go through, however, we do not receive replies from cus...
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Hello the Atlassian Community, We are using JSM since recently and only agents has the access to the JSM tickets. We are also working with a development team which require having access to the...
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Hello I'm facing a challenge with automating status updates between two projects: My goal is to synchronize status updates of service requests of a project with the status of a linked development is...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |