Community resources
Community resources
Community resources
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Jira Service Management
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Hi community, I want to edit the field Request Participant with some values from Asset. I have done a lookupObjects and insert the values in a variable. The values are the Name Attribu...
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Hi, The issue I am facing is that query fields originally included in a page address for directing a user to our support page are not included anymore when the user is first redirected to th...
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Hi. In one project(JSM) when i create request type - there 4 field present Instructions description summary component. When I try to delete componet - there error - u cant delete this component. And ...
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Hello, my use case is to set a user from a single user picker as a request participant on the condition their email domain matches "xyz.com". I have tried different expressions and it seems the "if" ...
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Hello, We have recently amended a customers permissions and giving them access to our Confluence system as a guest so they can only view a single space and make changes tothat space. That has worked...
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...esolutiondate <= {}".format(startDate, endDate) #incremental fetch of issues and storage into issues_all pos = 0; batch = 100; issues_all = [] while True: issues_batch = jira.search_issues(jql_str=jql, s...
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Hello, I need your help I have Jira Data Center version 9.4.12 Our company is quite big and we have many projects on Jira and in almost all projects (software and service desk projects) we activel...
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In the JSM portal, if we have 2 projects - project 1 and project 2, are the agents counted separately for each of them or counted together? Thank you.
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Hi all, i am looking for a way to execute multiple steps in an automation which involves if's statements but not if-elseif-else. In pseudo code: when {issue created}: if value1 == x: assigne...
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When I try to start using Jira Software, I click on “Get for free” or “Start trial”, I go to the site registration page, enter the site name and an error appears. And I have no idea how to solve this...
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Hi, I've just set up a project (sharing settings from another project). I need to add an organization, which I have been able to do via the "Customers" section in the directory, but I dont understa...
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As I understand it, categorising requests requires manual creation of categories and manual allocation of those categories to request. I would think that with sufficiently detailed requests it would...
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Hi, We currently have a dual email domain environment, where our users log in/log tickets with our service desk using @email1 domain, however all emails to @email1 domain get forwarded to their ...
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How do you grant access to the user who raises a ticket on behalf of another user in an Issue Security Scheme? The issue security scheme already allows the Reporter access to the ticket. Whe...
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Hi, is it possible to add my own smart value in canned response? I would like to get Priority of the issue.
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I have a request type with a resolution screen that requires input to close the ticket. I would like to add this to our list of request types that we are managing in our slack agent channel. Changin...
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I created numerous custom SLA specific reports under JSM service project under Reports -> Custom Now I wanted to order them in a specific way. I do not see any option to organize them similar to...
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When trying to add a customer I get the error message "We're having trouble. Check your connection and try again." I was able to add orgnanizations in the past, any idea what the issue is? Thanks, ...
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how can i doit ?
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I'm currently facing an issue when trying to use Compass Component in my JIRA Service Management project. I don't see the option to include JIRA components, and I just see default created components ...
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I created a form with a required multiple user selector that is linked to an issue field 'approvers'. The form is used to create an issue. Once the issue is created an automation adds other approvers...
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Hello team! i'm using a Jira automation to try and get the reporter's department in the company. This profile piece is added when they are granted a license to Atlassian - when joining the company...
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When a user enters our space to generate a ticket on our Service Desk platform, the following error message appears on the form jsd-awssc-app.services.atlassian.com’s server IP address could not b...
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Hello, I'm looking add managers to a jira automation for my company. Currently I have it set up to send a slack notification with the following {{reporter.displayName}} {{issue.key}...
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1 Can I add permission to answer calls without an agent license? 2 - I can grant access to specific customers to view tickets for a specific project
Related collections
Atlassian Community Events
| User | Count |
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| 27 | |
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| Subject | Author | Posted |
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| 4 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |